IT Helpdesk Intern: End-User Tech & Support

Green Bay Packaging Inc.; Green Bay (WI); On-site; USD 21,000 - 39,000; Part time

Job summary

Green Bay Packaging Inc. in Green Bay, WI is seeking a part-time IT Support Specialist who combines technical aptitude with strong customer service. You will assist end users in office and manufacturing environments, resolving issues quickly and documenting steps taken.

The role offers hands-on experience with Windows devices, Microsoft 365 apps, and IT service management processes while learning how enterprise IT supports multiple locations.

Qualifications

• Currently pursuing a degree in Information Technology, Computer Science, Cybersecurity, or related field.
• Strong interest in IT support, customer service, and technology troubleshooting.
• Familiarity with Windows operating systems and Microsoft Office applications.
• Strong analytical and problem-solving skills.

Responsibilities

• Provide first-level technical support for desktop, laptop, mobile device, and printer-related issues.
• Respond to support requests submitted through the IT service management system.
• Assist with deployment, imaging, and configuration of Windows computers and mobile devices.
• Troubleshoot common hardware, software, and connectivity issues.
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, Word, Excel, and PowerPoint.
• Assist with user account administration including password resets, access requests, and onboarding activities.
• Document incidents, requests, resolutions, and technical procedures.
• Set up and maintain conference room technology and collaboration devices.
• Assist with inventory management, asset tracking, and equipment lifecycle activities.
• Participate in IT projects focused on process improvement, automation, and user experience enhancements.
• Work with a sense of urgency to remove roadblocks and provide excellent customer service.
• Learn and follow IT security, data protection, and acceptable use policies.

Skills

IT support

Customer service

Troubleshooting

Analytical skills

Communication skills

Time management

Independence

Teamwork

Education

Pursuing degree in Information Technology/Computer Science or related field

Tools

Windows OS

Microsoft Office

Microsoft 365

Active Directory

Intune

Ticketing systems

Job description

Green Bay Packaging Inc. in Green Bay, WI is seeking a part-time IT Support Specialist who combines technical aptitude with strong customer service. You will assist end users in office and manufacturing environments, resolving issues quickly and documenting steps taken.

The role offers hands-on experience with Windows devices, Microsoft 365 apps, and IT service management processes while learning how enterprise IT supports multiple locations.