IT Help Desk Specialist — End-User Support & Hardware

IP Attorneys; New York (NY); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) with employer match

Tuition reimbursement

Paid time off

Job summary

Wolf Greenfield’s Help Desk Specialist role supports and troubleshoots hardware, software, and user access across Windows desktops, laptops, and firm apps like M365 and iManage. The role requires imaging, provisioning, and strong communication to keep operations running smoothly.

Responsibilities include AD maintenance, after-hours support, and assisting with new software/hardware deployments. A bachelor’s degree and 2+ years in IT support are expected.

Qualifications

• Bachelor’s degree and minimum of two (2) years of IT Support experience.
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint) and Windows OS troubleshooting.
• Exceptional oral and written communication skills with the ability to communicate workflow and project updates.
• Strong time management, prioritization, and organizational skills under pressure.
• Strong interpersonal skills and ability to work with different levels of staff.

Responsibilities

• Provide hardware and software support for laptops/desktops, including imaging and provisioning.
• Create and maintain system user accounts for network and remote access (e.g., network, iManage, iManageShare, CPI, Zoom).
• Provide first and second level support for M365 and other firm-approved applications and hardware (iManage, IPDAS, CPI, Aderant, eWorkflow).
• Maintain and update Active Directory; support printers and related equipment.
• Coordinate after-hours network and systems support with IT team.
• Assist in installing and configuring new software/hardware and in training needs assessments.

Skills

IT Support

M365 Suite

Windows OS

Customer Service

Communication

Education

Bachelor’s degree

Tools

Active Directory

iManage

CPI

Aderant

Job description

Wolf Greenfield’s Help Desk Specialist role supports and troubleshoots hardware, software, and user access across Windows desktops, laptops, and firm apps like M365 and iManage. The role requires imaging, provisioning, and strong communication to keep operations running smoothly.

Responsibilities include AD maintenance, after-hours support, and assisting with new software/hardware deployments. A bachelor’s degree and 2+ years in IT support are expected.