IT Service & Support Intern

Green Bay Packaging; Green Bay (WI); On-site; USD 42,000 - 65,000; Full time

Job summary

Green Bay Packaging seeks an energetic IT Help Desk student/early-career professional to provide first-level support in office and manufacturing environments. You will help end users with desktop, mobile, printers, and conferencing tech while learning how enterprise IT services keep operations running at multiple locations.

This role offers hands-on troubleshooting, Microsoft 365 assistance, user account tasks, incident documentation, and opportunities to participate in process-improvement

Qualifications

• Currently pursuing a degree in Information Technology, Computer Science, Cybersecurity, Business Information Systems, or related field.
• Strong interest in IT support, customer service, and technology troubleshooting.
• Familiarity with Windows operating systems and Microsoft Office applications.
• Basic understanding of computer hardware, software, and networking concepts.
• Strong analytical and problem-solving skills.
• Excellent verbal, written, and interpersonal communication skills.
• Well organized with strong attention to detail.
• Ability to manage multiple priorities and work independently.
• Customer-focused mindset with a positive attitude.
• Energetic, inquisitive, self-motivated, and eager to learn.
• Collaborative team-first mentality and strong work ethic.

Responsibilities

• Provide first-level technical support for desktop, laptop, mobile device, and printer-related issues.
• Respond to support requests submitted through the IT service management system.
• Assist with deployment, imaging, and configuration of Windows computers and mobile devices.
• Troubleshoot common hardware, software, and connectivity issues.
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, Word, Excel, and PowerPoint.
• Assist with user account administration including password resets, access requests, and onboarding activities.
• Document incidents, requests, resolutions, and technical procedures.
• Set up and maintain conference room technology and collaboration devices.
• Assist with inventory management, asset tracking, and equipment lifecycle activities.
• Participate in IT projects focused on process improvement, automation, and user experience enhancements.
• Work with a sense of urgency to remove roadblocks and provide excellent customer service.
• Learn and follow IT security, data protection, and acceptable use policies.

Skills

Customer service

Troubleshooting

Communication

Time management

Teamwork

Education

Currently pursuing a degree in IT or related field

Tools

Windows OS

Microsoft 365

Active Directory

Ticketing systems

Job description

Position Overview

The ideal candidate will be an energetic, customer service-oriented individual with a passion for technology and helping others. This role provides hands-on experience supporting end users in both office and manufacturing environments. The successful candidate will develop technical troubleshooting skills while learning how enterprise IT services support business operations across multiple locations.

Responsibilities

• Provide first-level technical support for desktop, laptop, mobile device, and printer-related issues.
• Respond to support requests submitted through the IT service management system.
• Assist with deployment, imaging, and configuration of Windows computers and mobile devices.
• Troubleshoot common hardware, software, and connectivity issues.
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, Word, Excel, and PowerPoint.
• Assist with user account administration including password resets, access requests, and onboarding activities.
• Document incidents, requests, resolutions, and technical procedures.
• Set up and maintain conference room technology and collaboration devices.
• Assist with inventory management, asset tracking, and equipment lifecycle activities.
• Participate in IT projects focused on process improvement, automation, and user experience enhancements.
• Work with a sense of urgency to remove roadblocks and provide excellent customer service.
• Learn and follow IT security, data protection, and acceptable use policies.

Qualifications

• Currently pursuing a degree in Information Technology, Computer Science, Cybersecurity, Business Information Systems, or related field.
• Strong interest in IT support, customer service, and technology troubleshooting.
• Familiarity with Windows operating systems and Microsoft Office applications.
• Basic understanding of computer hardware, software, and networking concepts.
• Strong analytical and problem-solving skills.
• Excellent verbal, written, and interpersonal communication skills.
• Well organized with strong attention to detail.
• Ability to manage multiple priorities and work independently.
• Customer-focused mindset with a positive attitude.
• Energetic, inquisitive, self-motivated, and eager to learn.
• Collaborative team-first mentality and strong work ethic.

Preferred Qualifications

• Experience troubleshooting personal computers or mobile devices.
• Familiarity with Microsoft 365, Active Directory, Intune, or ticketing systems.
• Previous customer service experience.
• Participation in technology clubs, coursework, or personal technology projects.

Company Overview

Started in 1933, Green Bay Packaging Inc. is a family-owned, vertically integrated company consisting of corrugated container plants, a folding carton facility, recycled and virgin containerboard mills, pressure-sensitive label roll stock plants, timberlands, a paper slitting operation, and a sawmill facility. Headquartered in Green Bay, WI, Green Bay Packaging Inc. employs over 5,000 team members and operates more than 40 facilities in 16 states. Green Bay Packaging is committed to innovative product development, sustainable forestry practices, and emphasizes safety, quality, and continuous improvement. For more information, visit gbp.com.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.