IT Support Intern: Hands-on Tech & User Help

General Beverage and Beer Sales Companies; Madison (WI); On-site; USD 16,531 - 24,796; Full time

Job summary

General Beverage Sales Co. in Wisconsin is seeking an IT Support Intern to assist end-users with hardware, software, and network issues. The role involves troubleshooting, documenting resolutions, and supporting device setup in a student-focused, short-term program.

The position targets students pursuing continuing education in IT disciplines, with a six-month duration and a customer-centric, service-oriented approach to problem solving.

Qualifications

• Currently enrolled in a bachelor’s or associate degree in Computer Science, Information Technology, or related program.
• Familiarity with Windows and iOS operating systems.
• Proficient in diagnosing and resolving common IT issues.
• Excellent problem-solving and communication skills.
• Industry certifications such as CompTIA, Microsoft, Jamf are a plus.

Responsibilities

• Respond to IT support requests via phone, email, or ticketing system and provide prompt solutions.
• Troubleshoot hardware, software, and network issues reported by end-users.
• Assist in setup and configuration of end-user devices (computers, printers, mobile devices).
• Document all support activities and resolutions; escalate complex issues as needed.

Skills

Windows OS

iOS

Troubleshooting

Customer service

Communication

Analytical skills

Education

Bachelor’s or associate degree in CS/IT

Tools

Ticketing system

Job description

General Beverage Sales Co. in Wisconsin is seeking an IT Support Intern to assist end-users with hardware, software, and network issues. The role involves troubleshooting, documenting resolutions, and supporting device setup in a student-focused, short-term program.

The position targets students pursuing continuing education in IT disciplines, with a six-month duration and a customer-centric, service-oriented approach to problem solving.