IT Support & Service Desk Intern

Green Bay Packaging; Green Bay (WI); On-site; USD 42,000 - 65,000; Full time

Job summary

Green Bay Packaging seeks an energetic IT Help Desk student/early-career professional to provide first-level support in office and manufacturing environments. You will help end users with desktop, mobile, printers, and conferencing tech while learning how enterprise IT services keep operations running at multiple locations.

This role offers hands-on troubleshooting, Microsoft 365 assistance, user account tasks, incident documentation, and opportunities to participate in process-improvement

Qualifications

• Currently pursuing a degree in Information Technology, Computer Science, Cybersecurity, Business Information Systems, or related field.
• Strong interest in IT support, customer service, and technology troubleshooting.
• Familiarity with Windows operating systems and Microsoft Office applications.
• Basic understanding of computer hardware, software, and networking concepts.
• Strong analytical and problem-solving skills.
• Excellent verbal, written, and interpersonal communication skills.
• Well organized with strong attention to detail.
• Ability to manage multiple priorities and work independently.
• Customer-focused mindset with a positive attitude.
• Energetic, inquisitive, self-motivated, and eager to learn.
• Collaborative team-first mentality and strong work ethic.

Responsibilities

• Provide first-level technical support for desktop, laptop, mobile device, and printer-related issues.
• Respond to support requests submitted through the IT service management system.
• Assist with deployment, imaging, and configuration of Windows computers and mobile devices.
• Troubleshoot common hardware, software, and connectivity issues.
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, Word, Excel, and PowerPoint.
• Assist with user account administration including password resets, access requests, and onboarding activities.
• Document incidents, requests, resolutions, and technical procedures.
• Set up and maintain conference room technology and collaboration devices.
• Assist with inventory management, asset tracking, and equipment lifecycle activities.
• Participate in IT projects focused on process improvement, automation, and user experience enhancements.
• Work with a sense of urgency to remove roadblocks and provide excellent customer service.
• Learn and follow IT security, data protection, and acceptable use policies.

Skills

Customer service

Troubleshooting

Communication

Time management

Teamwork

Education

Currently pursuing a degree in IT or related field

Tools

Windows OS

Microsoft 365

Active Directory

Ticketing systems

Job description

Green Bay Packaging seeks an energetic IT Help Desk student/early-career professional to provide first-level support in office and manufacturing environments. You will help end users with desktop, mobile, printers, and conferencing tech while learning how enterprise IT services keep operations running at multiple locations.

This role offers hands-on troubleshooting, Microsoft 365 assistance, user account tasks, incident documentation, and opportunities to participate in process-improvement