Hands-On IT Support & End-User Trainer

Sun Prairie; Town of Sun Prairie (WI); On-site; USD 50,000 - 65,000; Full time

Job summary

Sun Prairie is seeking a professional IT support specialist to provide departmental and end-user support for software applications and hardware used in city operations. The role is hands-on and in-person, with training duties for end users on application usage.

Responsibilities include installing, configuring, and troubleshooting desktops, software, and peripherals; assisting with onboarding and documenting procedures; and supporting the IT Director in developing city data processing policies.

Qualifications

• Associate degree in computer science or related field, or equivalent combination of education and experience.
• One to three years of relevant experience.

Responsibilities

• Installs and configures desktop operating systems and applications.
• Troubleshoots desktop operating systems and application problems using internal guides and materials, or by contacting vendors.
• Assists end users with operating systems and applications.
• Installs, configures, and troubleshoots new and replacement end user hardware: computers, monitors, peripherals, and mobile phones.
• Assists in the identification of computer training needs, and shares those needs with the IT Director. Provides informal training when appropriate.
• Assists in the development and implementation of procedures and policies for all city data processing operations.
• Assists computer users in identifying and documenting system’s needs, changes, and improvements. Makes recommendations regarding software selection and implementation and its installation and configuration.
• Provides basic internal network function information for new employees and assists in the onboarding process.
• Informs department of opportunities to improve departmental current processes and protocols.

Skills

End-user training

Documentation

Communication

Training ability

Education

Associate degree in computer science or related field

Job description

Sun Prairie is seeking a professional IT support specialist to provide departmental and end-user support for software applications and hardware used in city operations. The role is hands-on and in-person, with training duties for end users on application usage.

Responsibilities include installing, configuring, and troubleshooting desktops, software, and peripherals; assisting with onboarding and documenting procedures; and supporting the IT Director in developing city data processing policies.