Helpdesk IT Support Intern - DoD Cyber & Desktop Ops

Leidos; Arlington (VA); On-site; USD 48,000 - 87,000; Full time

Benefits offered by this job

Direct Mentorship

Resume‑Building Experience

Security Clearance Sponsorship

Skill Development

Job summary

Leidos is seeking a Helpdesk IT Support Intern to join our IT Services team in the National Capital Region. You will shadow senior technicians, assist with desktop and hardware setups, and support users at the walk‑up desk while gaining real‑world DoD‑focused IT experience.

You’ll learn to use Remedy/ServiceNow, handle basic Active Directory tasks, and collaborate on device provisioning and inventory management. This paid internship offers mentorship and a pathway to security clearance.

Qualifications

• Currently enrolled in an accredited college or university pursuing an Associate or Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, Information Systems, Computer Engineering, or a related field (Rising Sophomores, Juniors, or Seniors considered).
• U.S. Citizenship is required.
• Must have the ability to obtain and maintain a DoD Secret security clearance (or possess an active clearance). Leidos will guide you through this process.
• Familiarity with Windows 10/11 operating systems and Microsoft Office applications.
• Basic understanding of computer hardware components (RAM, hard drives, monitors, cables, ports).
• Strong communication and customer service orientation; comfortable speaking with customers and explaining basic technical steps in everyday terms.
• High level of dependability, integrity, and eagerness to learn new technologies.

Responsibilities

• Hands‑On Desktop & Hardware Support: Shadow and assist technicians with setting up, unboxing, testing, and deploying laptops, desktops, monitors, docking stations, and peripherals.
• Customer Service & Walk‑Up Desk Operations: Act as a welcoming first point of contact for users arriving at the walk‑up support center and log/track requests using enterprise ticketing software (Remedy or ServiceNow).
• Software & Account Basics: Assist users with standard desktop applications (Microsoft 365) and basic Active Directory tasks (password resets, account unlocks).
• Mobile Device Setup & Logistics: Support provisioning, unboxing, and inventory tracking of enterprise mobile devices and device enrollment steps.
• Inventory & Asset Management: Log incoming hardware, update asset tracking spreadsheets, and prep retired equipment for disposal or reissue.

Skills

Customer service

Communication

Technical troubleshooting

Education

Pursuing IT-related degree

Tools

Remedy/ServiceNow

Active Directory

Windows 10/11

Job description

Leidos is seeking a Helpdesk IT Support Intern to join our IT Services team in the National Capital Region. You will shadow senior technicians, assist with desktop and hardware setups, and support users at the walk‑up desk while gaining real‑world DoD‑focused IT experience.

You’ll learn to use Remedy/ServiceNow, handle basic Active Directory tasks, and collaborate on device provisioning and inventory management. This paid internship offers mentorship and a pathway to security clearance.