Remote Helpdesk Technician CMS/MTF Support

Maximus; United States; Remote; USD 42,000 - 62,000; Full time

Job summary

Maximus, Inc. is seeking a Helpdesk Technician II to deliver remote desktop and operational support for CMS-related programs. You will install and maintain desktops and peripherals, diagnose user issues, and document resolutions in our ticketing system.

Experience in customer support or call center environments is preferred; familiarity with MFA, accounts, and role requests helps ensure rapid issue resolution for CMS staff and external partners.

Qualifications

• High School diploma or equivalent with 0-2 years of experience.
• Ability to read, understand and perform routine tasks within guidelines.
• Experience in customer support or call center support is preferred.

Responsibilities

• Provide Desktop and Operational Support to assigned site and remote offices.
• Install, configure, maintain, and support desktops, laptops, printers, and peripherals.
• Diagnose and resolve user issues; use remote desktop to assist home/office users.
• Create written problem resolution updates in the ticketing system.

Skills

Remote support

Desktop support

Ticketing systems

Call center telephony

Customer support

Log monitoring

MS Office Suite

Remote desktop software

Education

High School diploma or equivalent

Tools

Ticketing system

Imaging/deployment software

Remote desktop software

Job description

Maximus, Inc. is seeking a Helpdesk Technician II to deliver remote desktop and operational support for CMS-related programs. You will install and maintain desktops and peripherals, diagnose user issues, and document resolutions in our ticketing system.

Experience in customer support or call center environments is preferred; familiarity with MFA, accounts, and role requests helps ensure rapid issue resolution for CMS staff and external partners.