DoD IT Helpdesk Intern: Desktop & Mobile Support

Leidos; Washington (District of Columbia); On-site; USD 48,000 - 87,000; Part time

Benefits offered by this job

Security clearance sponsorship

Mentorship from senior staff

Resume-building DoD experience

Job summary

Leidos is seeking a Helpdesk IT Support Intern in the National Capital Region to gain hands-on experience supporting DoD environments. You'll troubleshoot, set up hardware, and assist with software and account basics while learning enterprise ticketing and security practices.

This 10–12 week internship offers mentorship from senior technicians, exposure to DoD compliance, and a pathway toward a federal clearance.

Qualifications

• Must be enrolled in an accredited college or university in IT/CS/Cybersecurity or related field.
• Ability to obtain a DoD Secret clearance (or active clearance).
• Basic familiarity with Windows OS and Microsoft Office applications.
• Comfort communicating with users and explaining technical steps.

Responsibilities

• Hands-on desktop and hardware support at the walk-up desk.
• Provide customer service and log/support requests using enterprise ticketing software.
• Assist with standard apps, AD tasks like password resets, and CAC/digital cert basics.
• Support provisioning and inventory for enterprise mobile devices (iOS/Android).
• Assist in logging hardware, updating asset tracking, and disposal/reissue prep.

Skills

Windows 10/11

Customer service

Troubleshooting

Attention to detail

Education

Pursuing Associate or Bachelor’s in IT/CS/Cybersecurity

Job description

Leidos is seeking a Helpdesk IT Support Intern in the National Capital Region to gain hands-on experience supporting DoD environments. You'll troubleshoot, set up hardware, and assist with software and account basics while learning enterprise ticketing and security practices.

This 10–12 week internship offers mentorship from senior technicians, exposure to DoD compliance, and a pathway toward a federal clearance.