IT Helpdesk & Admin Specialist (Hybrid, 36h)

Harvard Resource Solutions LLC; Troy (MI); Hybrid; USD 37,000 - 41,000; Full time

Job summary

Harvard Resource Solutions/Venteon is seeking an IT Administrative Assistant for our non-profit client in Troy on a temporary basis. The role offers a hybrid schedule with in-office on Tue–Thu and remote Mon and Fri, 8:30am–5:00pm and 8:30am–12:30pm on Friday.

The position requires a high school diploma (Associates or Bachelors preferred), 3–5 years of admin/IT support experience, and strong Microsoft 365 skills plus familiarity with Jira, Confluence, SharePoint, and other business apps.

Qualifications

• High school diploma required; Associate's or Bachelor's degree in Business Administration, Information Technology, or a related field preferred.
• 3-5 years of administrative, operations, project coordination, or IT support experience.
• Proficiency with Microsoft 365 (Excel, Word, PowerPoint, Outlook, SharePoint, Microsoft 365 Admin); experience with platforms such as DocuSign, Zoom, Okta, Workday, Jira, Confluence, Asana, or similar business applications is preferred.
• Working knowledge of computer hardware, software, networking fundamentals, and emerging technologies, including AI tools.

Responsibilities

• Serve as the first point of contact for the IT Helpdesk by triaging support requests, resolving basic technical issues, and escalating complex networking or hardware concerns.
• Coordinate employee onboarding, offboarding, and transfers, including system access, equipment distribution, and account management while maintaining confidentiality.
• Manage IT documentation, SharePoint sites, software access, technology inventory, and departmental communications.
• Support IT projects by coordinating schedules, tracking milestones, maintaining documentation, and collaborating with cross-functional teams.
• Administer IT purchasing, vendor relationships, software renewals, contracts, budgets, and hardware/software inventory.
• Prepare reports, dashboards, presentations, and spreadsheets using Microsoft Excel and PowerPoint.
• Coordinate department meetings, travel, calendars, training materials, and other administrative functions.
• Deliver exceptional customer service by providing timely, professional support to employees, vendors, and business partners.
• Assist with end-user training and create instructional guides and documentation for IT processes and systems.

Skills

Microsoft 365

SharePoint

Jira

Confluence

Asana

DocuSign

Zoom

Okta

Workday

AI tools

Education

High school diploma

Associate's degree in Business Administration

Bachelor's degree in Information Technology

Tools

DocuSign

Zoom

Okta

Workday

Jira

Confluence

Asana

SharePoint

Microsoft 365

Job description

Harvard Resource Solutions/Venteon is seeking an IT Administrative Assistant for our non-profit client in Troy on a temporary basis. The role offers a hybrid schedule with in-office on Tue–Thu and remote Mon and Fri, 8:30am–5:00pm and 8:30am–12:30pm on Friday.

The position requires a high school diploma (Associates or Bachelors preferred), 3–5 years of admin/IT support experience, and strong Microsoft 365 skills plus familiarity with Jira, Confluence, SharePoint, and other business apps.