Hybrid IT Help Desk Agent - 3 Remote Days/Week

US Tech Solutions; Plano (TX); Hybrid; USD 40,000 - 52,000; Full time

Job summary

US Tech Solutions is hiring for a 12-month contract role with a hybrid work model requiring some in-office presence. The position covers Level 1 technical support for Windows environments, email, and network connectivity, with a focus on customer satisfaction.

The role includes structured training, shifts in EST, and a documented process for resolving incidents. Candidates should demonstrate reliability, flexibility, and strong communication skills.

Qualifications

• Reliability and flexibility are essential for a 12-month contract.
• Strong customer service skills and effective communication are required.
• Basic PC literacy and familiarity with Windows operating systems.
• Ability to learn quickly and work in a fast-paced environment.

Responsibilities

• Act as a single point of contact via phone, email, or web for issue resolution.
• Document customer requests in the incident tracking system.
• Support network connectivity, operating systems, hardware, and software.

Skills

Reliability

Flexibility

Customer service

Communication

Problem solving

PC literacy

Windows OS

Self-motivation

Organization

Job description

US Tech Solutions is hiring for a 12-month contract role with a hybrid work model requiring some in-office presence. The position covers Level 1 technical support for Windows environments, email, and network connectivity, with a focus on customer satisfaction.

The role includes structured training, shifts in EST, and a documented process for resolving incidents. Candidates should demonstrate reliability, flexibility, and strong communication skills.