Technical Assistant (Hybrid)

Venteon; Troy (MI); Hybrid; USD 40,000 - 65,000; Full time

Job summary

Harvard Resource Solutions is seeking an IT Administrative Assistant for a nonprofit client in Troy on a temporary to direct hire basis. The role is hybrid with in-officeTuesday-Thursday and remote Mondays/Fridays, 36-hour work week, with 8:30am-5:00pm and 8:30am-12:30pm on Friday.

You will triage IT helpdesk requests, manage onboarding/offboarding, coordinate procurement, maintain documentation, and support cross-functional IT projects while delivering excellent customer service.

Qualifications

• High school diploma required; Associate's or Bachelor's degree in Business Administration, Information Technology, or a related field preferred.
• 3–5 years of administrative, operations, project coordination, or IT support experience.
• Proficiency with Microsoft 365 and platforms such as DocuSign, Zoom, Okta, Workday, Jira, Confluence, Asana, or similar business applications is preferred.

Responsibilities

• Serve as the first point of contact for the IT Helpdesk by triaging support requests, resolving basic technical issues, and escalating complex networking or hardware concerns.
• Coordinate employee onboarding, offboarding, and transfers, including system access, equipment distribution, and account management while maintaining confidentiality.
• Manage IT documentation, SharePoint sites, software access, technology inventory, and departmental communications.
• Support IT projects by coordinating schedules, tracking milestones, maintaining documentation, and collaborating with cross-functional teams.
• Administer IT purchasing, vendor relationships, software renewals, contracts, budgets, and hardware/software inventory.
• Prepare reports, dashboards, presentations, and spreadsheets using Microsoft Excel and PowerPoint.
• Coordinate department meetings, travel, calendars, training materials, and other administrative functions.
• Deliver exceptional customer service by providing timely, professional support to employees, vendors, and business partners.
• Assist with end-user training and create instructional guides and documentation for IT processes and systems.

Education

High school diploma; Associate's or Bachelor's degree preferred

Tools

Microsoft 365

SharePoint

DocuSign

Zoom

Okta

Workday

Jira

Confluence

Asana

Job description

Harvard Resource Solutions/Venteon is seeking an IT Administrative Assistant for our non-profit client in Troy on a temporary to direct hire basis.Hybrid Schedule ( Mondays and Friday remote, Tuesday, Wednesday, Thursday in office)36 hour work week8:30am - 5:00pm and 8:30am - 12:30pm on FridayKey ResponsibilitiesServe as the first point of contact for the IT Helpdesk by triaging support requests, resolving basic technical issues, and escalating complex networking or hardware concerns.Coordinate employee onboarding, offboarding, and transfers, including system access, equipment distribution, and account management while maintaining confidentiality.Manage IT documentation, SharePoint sites, software access, technology inventory, and departmental communications.Support IT projects by coordinating schedules, tracking milestones, maintaining documentation, and collaborating with cross-functional teams.Administer IT purchasing, vendor relationships, software renewals, contracts, budgets, and hardware/software inventory.Prepare reports, dashboards, presentations, and spreadsheets using Microsoft Excel and PowerPoint.Coordinate department meetings, travel, calendars, training materials, and other administrative functions.Deliver exceptional customer service by providing timely, professional support to employees, vendors, and business partners.Assist with end-user training and create instructional guides and documentation for IT processes and systems.QualificationsHigh school diploma required; Associate's or Bachelor's degree in Business Administration, Information Technology, or a related field preferred.3 5 years of administrative, operations, project coordination, or IT support experience.Proficiency with Microsoft 365 (Excel, Word, PowerPoint, Outlook, SharePoint, Microsoft 365 Admin); experience with platforms such as DocuSign, Zoom, Okta, Workday, Jira, Confluence, Asana, or similar business applications is preferred.Working knowledge of computer hardware, software, networking fundamentals, and emerging technologies, including AI tools.Soft SkillsOutstanding customer service with a professional, approachable, and solutions-oriented mindset.Excellent verbal and written communication skills with the ability to interact effectively with technical and non-technical users.Strong organizational and time management skills with the ability to prioritize multiple tasks in a fast-paced environment.Exceptional attention to detail and ability to maintain accuracy while managing confidential information.Strong analytical, critical thinking, and problem-solving abilities.Ability to work independently, exercise sound judgment, and take initiative.Collaborative team player with the ability to build positive working relationships across all levels of the organization.Adaptable and eager to learn new technologies, systems, and processes.Demonstrated professionalism, discretion, and commitment to delivering a high level of service.Ability to effectively coordinate multiple projects, meet deadlines, and manage competing priorities.If you are a high performer and would like to work for an equally high performing company and you think the above opportunity is appropriate for you, we invite you to apply to this job and email your resume to [e-mail] treat all resumes with strict confidentiality. We will always contact you first before submitting your resume to our client(s) for review. If you do not receive correspondence, you are not a fit for this position.At Harvard Resource Solutions, our talent acquisition team is proud to provide our clients with the most qualified Administrative & Clerical talent in the industry today.#HRS