IT Helpdesk & Onboarding Specialist (Hybrid)

Venteon; Troy (MI); Hybrid; USD 40,000 - 65,000; Full time

Job summary

Harvard Resource Solutions is seeking an IT Administrative Assistant for a nonprofit client in Troy on a temporary to direct hire basis. The role is hybrid with in-officeTuesday-Thursday and remote Mondays/Fridays, 36-hour work week, with 8:30am-5:00pm and 8:30am-12:30pm on Friday.

You will triage IT helpdesk requests, manage onboarding/offboarding, coordinate procurement, maintain documentation, and support cross-functional IT projects while delivering excellent customer service.

Qualifications

• High school diploma required; Associate's or Bachelor's degree in Business Administration, Information Technology, or a related field preferred.
• 3–5 years of administrative, operations, project coordination, or IT support experience.
• Proficiency with Microsoft 365 and platforms such as DocuSign, Zoom, Okta, Workday, Jira, Confluence, Asana, or similar business applications is preferred.

Responsibilities

• Serve as the first point of contact for the IT Helpdesk by triaging support requests, resolving basic technical issues, and escalating complex networking or hardware concerns.
• Coordinate employee onboarding, offboarding, and transfers, including system access, equipment distribution, and account management while maintaining confidentiality.
• Manage IT documentation, SharePoint sites, software access, technology inventory, and departmental communications.
• Support IT projects by coordinating schedules, tracking milestones, maintaining documentation, and collaborating with cross-functional teams.
• Administer IT purchasing, vendor relationships, software renewals, contracts, budgets, and hardware/software inventory.
• Prepare reports, dashboards, presentations, and spreadsheets using Microsoft Excel and PowerPoint.
• Coordinate department meetings, travel, calendars, training materials, and other administrative functions.
• Deliver exceptional customer service by providing timely, professional support to employees, vendors, and business partners.
• Assist with end-user training and create instructional guides and documentation for IT processes and systems.

Education

High school diploma; Associate's or Bachelor's degree preferred

Tools

Microsoft 365

SharePoint

DocuSign

Zoom

Okta

Workday

Jira

Confluence

Asana

Job description

Harvard Resource Solutions is seeking an IT Administrative Assistant for a nonprofit client in Troy on a temporary to direct hire basis. The role is hybrid with in-officeTuesday-Thursday and remote Mondays/Fridays, 36-hour work week, with 8:30am-5:00pm and 8:30am-12:30pm on Friday.

You will triage IT helpdesk requests, manage onboarding/offboarding, coordinate procurement, maintain documentation, and support cross-functional IT projects while delivering excellent customer service.