Help Desk & Network Administrator - Hybrid

Milestone Bank; Troy (MI); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Milestone Bank is seeking a Help Desk / Network Administrator to coordinate and maintain processing systems, assist employees with technology needs, and ensure efficient, user-friendly IT services.

The role includes monitoring queues, deploying hardware/software, updates and patches, user accounts, and contributing to disaster recovery and documentation. Hybrid schedule with three onsite days in Troy, MI.

Qualifications

• Associate degree or equivalent in Information Technology or Computer Science.
• 2-5 years' proven experience in Help Desk role.
• Strong logical problem-solving skills.
• Excellent attention to detail.
• Excellent organizational skills.

Responsibilities

• Monitor Help Desk queue and tasks, ensure requests are addressed and documented promptly.
• Act as escalation point with help desk tickets when needed.
• Install and administer hardware and software applications.
• Review monitoring reports and address alerts to resolve issues.
• Identify performance problems and coordinate repairs or replacements.
• Coordinate schedules considering equipment, staff, and priorities.
• Assist in software updates, patches, and server/workstation maintenance.
• Create, update and remove user accounts and permissions.
• Recommend software/hardware changes to improve efficiency.
• Stay informed on enhancements and best practices for assigned apps.
• Document processes, configurations, and knowledge bases for support staff.
• Develop and analyze production statistics.
• Maintain hardware maintenance schedules and procedures.
• Document resolutions to recurring problems.
• Perform software updates and patch installations regularly.
• Install and set up office equipment; update inventories and docs.
• Participate in disaster recovery and incident response tests.
• Arrange equipment for new users and ensure proper setup.
• Perform other related duties as assigned.

Skills

Excellent verbal and written comms

Microsoft Office Suite / o365

Microsoft Server Software

Active Directory

Group Policy Objects

VMware

Identify causes of processing problems

Research and evaluate solutions

Education

Associate’s degree or equivalent in IT / CS

Tools

VMware

Job description

Milestone Bank is seeking a Help Desk / Network Administrator to coordinate and maintain processing systems, assist employees with technology needs, and ensure efficient, user-friendly IT services.

The role includes monitoring queues, deploying hardware/software, updates and patches, user accounts, and contributing to disaster recovery and documentation. Hybrid schedule with three onsite days in Troy, MI.