IT Help Desk Specialist — Meaningful Tech Support

Dismas Charities Inc; Louisville (KY); Vor Ort; USD 26.000 - 37.000; Vollzeit

Benefits dieser Stelle

Health, dental, and vision benefits

Retirement plan fully funded by Dismas

Paid time off (PTO)

Company-paid life insurance

Company-paid long-term disability

Zusammenfassung

Dismas Charities Inc is seeking a skilled Help Desk Tech to join our IT team in Louisville, KY. You will provide first-line support, troubleshoot devices, and document issues to ensure timely resolutions.

The role requires excellent communication and a customer-focused approach, with opportunities to work both independently and with a team in a fast-paced environment. This is a 40-hour, full-time position with competitive benefits.

Qualifikationen

• High School Diploma, GED, or equivalent.
• Experience in IT/help desk or related support role is preferred.
• Clear written and spoken communication; professional user support.

Aufgaben

• Provide first-line technical support to end-users via phone, email, or in-person.
• Diagnose and troubleshoot hardware, software, and network issues.
• Document and track reported issues; ensure timely resolution and follow-up.
• Collaborate with IT team to resolve problems quickly.
• Install, configure, and maintain computer systems and peripherals.
• Develop and maintain IT documentation and knowledge base articles.
• Educate end-users on basic troubleshooting techniques and best practices.
• Ensure compliance with security policies and procedures.

Kenntnisse

Help Desk Experience

Windows OS

Productivity Tools

Communication

Independent & Teamwork

Networking Basics

Ausbildung

High School Diploma / GED

Tools

iPhones

CompTIA A+

SCCM

ScreenConnect

VoIP Systems

Jobbeschreibung

Dismas Charities Inc is seeking a skilled Help Desk Tech to join our IT team in Louisville, KY. You will provide first-line support, troubleshoot devices, and document issues to ensure timely resolutions.

The role requires excellent communication and a customer-focused approach, with opportunities to work both independently and with a team in a fast-paced environment. This is a 40-hour, full-time position with competitive benefits.