IT Help Desk & Training Coordinator

ISEE Career Solutions; New Brunswick (NJ); On-site; USD 50,000 - 70,000; Full time

Job summary

A diagnostics solutions company in New Jersey is seeking a Technical Support Specialist. This role involves responding to technical queries, offering assistance with computer systems, and training staff. Candidates should have an associate degree in computer science and at least 3 years of related experience. Bilingual in English and Korean is required, along with excellent problem-solving and communication skills. This position supports a dynamic environment focused on delivering quality service.

Qualifications

• An associate degree in computer science or related field required.
• Minimum 3+ years of related experience.
• Bilingual in English and Korean required.

Responsibilities

• Respond to queries via phone, email, in person, or remotely.
• Offer technical assistance for computer systems, hardware, and software.
• Train staff on troubleshooting and diagnosing problems.

Skills

Bilingual (English and Korean)

Problem-solving skills

Analytical skills

Teamwork skills

Excellent communication skills

Education

Associate degree in computer science or related field

Tools

Computer systems

Hardware

Software

Job description

A diagnostics solutions company in New Jersey is seeking a Technical Support Specialist. This role involves responding to technical queries, offering assistance with computer systems, and training staff. Candidates should have an associate degree in computer science and at least 3 years of related experience. Bilingual in English and Korean is required, along with excellent problem-solving and communication skills. This position supports a dynamic environment focused on delivering quality service.