IT Help Dest Coordinator

ISEE Career Solutions; New Brunswick (NJ); On-site; USD 50,000 - 70,000; Full time

Job summary

A diagnostics solutions company in New Jersey is seeking a Technical Support Specialist. This role involves responding to technical queries, offering assistance with computer systems, and training staff. Candidates should have an associate degree in computer science and at least 3 years of related experience. Bilingual in English and Korean is required, along with excellent problem-solving and communication skills. This position supports a dynamic environment focused on delivering quality service.

Qualifications

• An associate degree in computer science or related field required.
• Minimum 3+ years of related experience.
• Bilingual in English and Korean required.

Responsibilities

• Respond to queries via phone, email, in person, or remotely.
• Offer technical assistance for computer systems, hardware, and software.
• Train staff on troubleshooting and diagnosing problems.

Skills

Bilingual (English and Korean)

Problem-solving skills

Analytical skills

Teamwork skills

Excellent communication skills

Education

Associate degree in computer science or related field

Tools

Computer systems

Hardware

Software

Job description

The Company develops, manufactures, and markets in-vitro diagnostics (IVD) tests.

Responsibilities

• Respond to queries on the phone, via email, in person, or through remote access
• Offer technical assistance on the delivery, configuration, set-up, maintenance, and troubleshooting of computer systems, hardware, and software
• Train other staff on troubleshooting and diagnosing problems
• Gain feedback from customers to improve training methods
• Write and edit training manuals
• Run reports and analyze common complaints and problems
• Install, make changes, and repair computer hardware and software
• Manage company groupware system

Requirements

• An associate degree in computer science or related field
• Minimum 3+ years in related experiences required
• Bilingual (English and Korean)
• Strong working knowledge of computer systems, hardware, and software
• Good problem-solving, analytical, and team-work skills
• Excellent communication and interpersonal skills
• An openness to learning new technologies