Korean IT Help Desk Specialist

HD Construction Equipment Hyundai North America; Norcross (GA); On-site; USD 45,000 - 70,000; Full time

Job summary

HD Construction Equipment Hyundai North America in Norcross, Georgia, seeks an IT Help Desk Specialist. This role is responsible for managing the IT infrastructure and providing user support across office, warehouse, and remote locations. The ideal candidate should possess a Bachelor's degree in Information Technology or related field, along with 1-2 years of IT helpdesk experience. Responsibilities include troubleshooting tickets, managing IT assets, and supporting hardware and software, ensuring smooth operations in a dynamic environment.

Qualifications

• Must have a Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum of 1-2 years of experience in IT helpdesk support or corporate IT administration.
• IT-related certification is a plus.

Responsibilities

• Troubleshoot and resolve helpdesk tickets from office, warehouse, and remote employees.
• Install, configure, and maintain IT hardware including PCs, laptops, and printers.
• Manage IT onboarding and offboarding processes for new hires.
• Assist with IT projects, system upgrades, and ongoing maintenance tasks.

Skills

Good communication skills

Problem-solving skills

Adaptable and flexible

Detail-oriented

Education

Bachelor’s degree in Information Technology

1-2 years experience in IT helpdesk support

IT-related certification

Job description

The IT Help Desk Specialist manages the organization’s IT infrastructure and provides end-user support for office, warehouse, and remote environments. Responsibilities include resolving helpdesk tickets, supporting hardware and software, deploying PCs, printers, PDAs, and warehouse label printers, assisting with IT projects to meet KPIs, managing assets, and implementing IT structural plans as directed by the IT Manager.

Responsibilities

• Troubleshoot and resolve helpdesk tickets from office, warehouse, and remote employees.
• Install, configure, and maintain IT hardware including PCs, laptops, printers, monitors, docking stations, and warehouse devices (PDAs, label printers, APs).
• Diagnose and resolve hardware and software issues, including system configurations and user environments.
• Set up and onboard IT equipment for new hires, ensuring proper system access and functionality.
• Manage IT onboarding and offboarding processes, including new hire setup, account and license setup/removal, email backup and forwarding, and asset recovery with proper inventory updates and documentation.
• Manage IT assets, including inventory tracking, audits, and lifecycle management.
• Perform basic network support, including Ethernet cabling, phone line setup, and connectivity troubleshooting.
• Support office infrastructure charges, including workspace setup, equipment relocation, and expansion projects.
• Ensure reliability, safety, and proper operation of IT equipment across office and warehouse environments.
• Assist with IT projects, system upgrades, and ongoing maintenance tasks.
• Provide user support and guidance on IT systems, tools, and best practices.
• Maintain documentation for IT procedures, configurations, and asset records.
• Coordinate with vendors for hardware repairs, replacements, and service requests.

Other duties

Other duties and functions appropriate to the position as assigned by the IT manager from time to time.

Required Skills

• Good communication skills, initiative, and strong problem-solving skills.
• Ability to conduct IT diagnostics and provide timely, effective solutions to users.
• Adaptable and flexible, able to manage frequent changes and multitask in a fast-paced environment.
• Detail-oriented and capable of working independently or collaboratively within a team.

Education and Work Experience

Bachelor’s degree in Information Technology, Computer Science, or related field.

Minimum of 1-2 years experience in IT helpdesk support or corporate IT administration.

IT-related certification is a plus.

Work environment and other requirements

The work environment is a non-smoking office environment. Accommodations can be made for the handicapped employee. Travel only on an “as needed” basis.