IT Help Desk Tier 2+ Specialist

Resolution Technologies, Inc.; Georgia; On-site; USD 50,000 - 70,000; Full time

Job summary

A leading technology solutions provider is looking for a Service Desk Analyst in Georgia. The successful candidate will support end-user hardware and software, ensuring smooth operation of IT resources. Required qualifications include a Bachelor’s degree in IT, troubleshooting skills, and strong communication abilities. Responsibilities include configuring new IT assets and providing support on various technologies. The role demands excellent organizational skills and the ability to handle emergency issues outside of normal working hours.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field required.
• Experience supporting Microsoft Suite technologies including Windows 10/11 required.
• Excellent verbal and written communication skills.

Responsibilities

• Support all IHA standard end-user hardware and software.
• Install and configure new IT assets.
• Troubleshoot a wide range of technical problems including software applications.

Skills

Troubleshooting technical problems

Excellent communication skills

Organizational skills

Problem-solving skills

Education

Bachelor’s degree in Information Technology or related field

Tools

Microsoft 365

PowerShell

MDT

CloneZilla

Intune

Job description

A leading technology solutions provider is looking for a Service Desk Analyst in Georgia. The successful candidate will support end-user hardware and software, ensuring smooth operation of IT resources. Required qualifications include a Bachelor’s degree in IT, troubleshooting skills, and strong communication abilities. Responsibilities include configuring new IT assets and providing support on various technologies. The role demands excellent organizational skills and the ability to handle emergency issues outside of normal working hours.