Service Desk Analyst II

myBridge Corporation; Atlanta (GA); Hybrid; USD 28,000 - 39,000; Part time

Benefits offered by this job

401K

Medical Insurance

Dental Insurance

Vision Insurance

Job summary

myBridge Corporation in Atlanta, GA is hiring a Service Desk Analyst II for a part-time on-site role. You will provide advanced technical support to employees and business users.

You will troubleshoot hardware, software, network, accounts and applications, document incidents, and manage service requests, following IT service management practices. Associates or bachelor’s degrees in IT or related fields are preferred, with certifications considered, and you will escalate complex issues to

Qualifications

• Associate or Bachelor’s degree in IT, CS, Information Systems, or related field.
• Relevant technical certifications or equivalent experience may be considered.
• Advanced technical support experience preferred.

Responsibilities

• Provide advanced technical support for employees and business users.
• Troubleshoot hardware, software, network, account, and application issues.
• Resolve incidents, manage service requests, and escalate complex problems to specialized IT teams.
• Maintain accurate ticket documentation and follow ITSM procedures.

Education

Associate or Bachelor’s degree in Information Technology / related field

Job description

401K, Medical Insurance, Dental Insurance, Vision Insurance

Part-Time | On-site

Service Desk Analyst II

Atlanta, Georgia, United States

Job Description

We are seeking a Service Desk Analyst II to provide advanced technical support for employees and business users. The position will troubleshoot hardware, software, network, account, and application-related issues, resolve incidents, manage service requests, and escalation complex problems to specialized IT teams. The analyst will maintain accurate ticket documentation, follow IT service management procedures, and contribute to knowledge-base development and recurring issue resolution.

Education

Associate or Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field. Relevant technical certifications or equivalent experience may also be considered.