Tier 2 IT Support Specialist — End-User & VIP Tech

Insurance Administrative Solutions, L.l.c.; Woodstock, Northern (GA, KY); Hybrid; USD 65,000 - 85,000; Full time

Job summary

Integrity is seeking a Tier 2 IT Support professional in Woodstock, GA, to resolve complex hardware, OS, and application issues and mentor Tier 1 staff. The role partners with end users and senior IT teams to drive reliable support, knowledge sharing, and process improvements.

Qualifications include 3–5 years in customer-facing IT support, a Bachelor's in CS/IS (or related), and experience with AD and M365. Strong communication and documentation skills are essential.

Qualifications

• 3–5 years of experience in a customer-facing IT support or help desk role.
• Experience supporting onsite and remote employees in a corporate environment.
• Experience troubleshooting hardware, software, and applications across diverse user populations.

Responsibilities

• Provide Tier 2 support for end-user hardware, software, and application issues, including escalations from Tier 1.
• Diagnose and resolve moderately complex to complex workstation, operating system, and peripheral issues.
• Serve as a technical resource and mentor to Tier 1 Support team.
• Manage user accounts, permissions, and access within Active Directory and Microsoft 365.
• Configure, deploy, and troubleshoot laptops, phones, printers, and mobile devices.
• Support audio/video, conference room technology, and collaboration tools.
• Create and maintain technical documentation, troubleshooting guides, and knowledge base articles.

Skills

Windows Troubleshooting

macOS Troubleshooting

Microsoft 365

Active Directory

Documentation

Communication

Education

Bachelor's degree in Computer Science or Information Systems

Tools

Remote support tools

Endpoint management solutions

Job description

Integrity is seeking a Tier 2 IT Support professional in Woodstock, GA, to resolve complex hardware, OS, and application issues and mentor Tier 1 staff. The role partners with end users and senior IT teams to drive reliable support, knowledge sharing, and process improvements.

Qualifications include 3–5 years in customer-facing IT support, a Bachelor's in CS/IS (or related), and experience with AD and M365. Strong communication and documentation skills are essential.