IT Help Desk Tier 1 Specialist – Growth & Team‑Focused

Pridgeon & Clay Inc; Grand Rapids (MI); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical and prescription coverage

Dental coverage

Vision coverage

401(k) with company match

Tuition reimbursement

Career growth opportunities

Job summary

Pridgeon & Clay Inc in Grand Rapids is seeking an Information Technology Tier 1 Help Desk Specialist to provide essential end-user support over the phone, remotely and on-site. The role emphasizes teamwork, problem solving, and timely incident resolution across facilities.

The position requires IT-related coursework and 1–2 years of desktop support experience, with strong Microsoft Office skills and reliable attendance. A comprehensive benefits package accompanies the role.

Qualifications

• High School Diploma or equivalent experience.
• Enrollment in a Degree/Certification program in Information Technology (or a related field).
• 1 to 2 years' experience in a technical/desktop support role.
• Proficiency in Microsoft Office (Word, Excel, Project, and PowerPoint).
• Ability and desire to work in a team-based environment.
• Excellent communication and leadership skills.
• An outstanding work record, including attendance.

Responsibilities

• Respond to all end-user support requests via helpdesk call line, walk ups and online submission.
• Log all incoming calls & user requests into help desk software and update priorities.
• Perform Preventative Maintenance to all technology within the Grand Rapids facilities.
• Provide level 1 computer support via proxy and on-site service to all locations as necessary.
• Develop and maintain Asset Management tracking.
• Build and rebuild computers including the installation of software packages for deployment.
• Assist with installation, troubleshooting and maintenance of hardware.
• Perform data analysis, metric tracking and project management, as needed.

Skills

Help desk

MS Office

Teamwork

Communication

Leadership

Education

High School diploma or equivalent

Enrollment in IT degree/cert program

Tools

PC hardware

Printers

Job description

Pridgeon & Clay Inc in Grand Rapids is seeking an Information Technology Tier 1 Help Desk Specialist to provide essential end-user support over the phone, remotely and on-site. The role emphasizes teamwork, problem solving, and timely incident resolution across facilities.

The position requires IT-related coursework and 1–2 years of desktop support experience, with strong Microsoft Office skills and reliable attendance. A comprehensive benefits package accompanies the role.