Information Technology Tier 1 Help Desk Specialist

Pridgeon & Clay Inc; Grand Rapids (MI); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical and prescription coverage

Dental coverage

Vision coverage

401(k) with company match

Tuition reimbursement

Career growth opportunities

Job summary

Pridgeon & Clay Inc in Grand Rapids is seeking an Information Technology Tier 1 Help Desk Specialist to provide essential end-user support over the phone, remotely and on-site. The role emphasizes teamwork, problem solving, and timely incident resolution across facilities.

The position requires IT-related coursework and 1–2 years of desktop support experience, with strong Microsoft Office skills and reliable attendance. A comprehensive benefits package accompanies the role.

Qualifications

• High School Diploma or equivalent experience.
• Enrollment in a Degree/Certification program in Information Technology (or a related field).
• 1 to 2 years' experience in a technical/desktop support role.
• Proficiency in Microsoft Office (Word, Excel, Project, and PowerPoint).
• Ability and desire to work in a team-based environment.
• Excellent communication and leadership skills.
• An outstanding work record, including attendance.

Responsibilities

• Respond to all end-user support requests via helpdesk call line, walk ups and online submission.
• Log all incoming calls & user requests into help desk software and update priorities.
• Perform Preventative Maintenance to all technology within the Grand Rapids facilities.
• Provide level 1 computer support via proxy and on-site service to all locations as necessary.
• Develop and maintain Asset Management tracking.
• Build and rebuild computers including the installation of software packages for deployment.
• Assist with installation, troubleshooting and maintenance of hardware.
• Perform data analysis, metric tracking and project management, as needed.

Skills

Help desk

MS Office

Teamwork

Communication

Leadership

Education

High School diploma or equivalent

Enrollment in IT degree/cert program

Tools

PC hardware

Printers

Job description

Are you looking for a challenging yet rewarding job that allows you to utilize your skills to their fullest potential? Do you want to join a team of hardworking, enthusiastic and creative people and enjoy working with a company that recognizes and embraces diversity? Do you take pride working with a company that is committed to being a great corporate citizen and playing a role in producing the highest quality products and services?

If you answered yes to any of these questions, then Pridgeon and Clay is the place for you...

Founded in 1948 by John Pridgeon and Donald Clay, we are one of the largest independent, value-added manufacturers and suppliers of automotive stamped and fine-blanked components in the United States.

Objective: The Information Technology Tier 1 Help Desk Specialist provides essential end user support over the phone, through remote management and in-person to internal staff.

Qualified candidates will possess the following Minimum Requirements:

• High School Diploma or equivalent experience
• Enrollment in a Degree/Certification program in Information Technology (or a related field)
• 1 to 2 years' experience working with personal computers in a technical/desktop support capacity
• Proficiency in Microsoft Office (Word, Excel, Project, and PowerPoint)
• Ability and desire to work in a team-based environment
• Excellent communication and leadership skills
• An outstanding work record, including attendance

Outstanding candidates will possess the following Desired Requirements:

• Completed coursework in Information Technology
• Previous experience troubleshooting/configuring hardware and software within a corporate computing environment
• Customer Service experience

(Minimum requirements are updated annually to meet the demands of various positions; employees hired prior to the latest revision update may not meet all current requirements.)

Essential Functions:

Help Desk Service:

• Respond to all end-user support requests via helpdesk call line, walk ups and on line submission.
• Log all incoming calls & user requests into help desk software application and update existing action items as priorities change within the team.
• Perform Preventative Maintenance to all technology within the Grand Rapids facilities.
• Provide level 1 computer support via proxy and on-site service to all locations as necessary.
• Develop and maintain Asset Management tracking
• Build and rebuild computers including the installation of software packages for P&C deployment.
• Assist with installation, troubleshooting and maintenance of hardware, including cabling, printers, conference room computers, video equipment, scanners, and two-way radios.
• Perform data analysis, metric tracking and project management, as needed.

Organization:

• Develop and maintain work instructions for IT Knowledge Base.
• Organize and maintain efficiency of personal work area and 5S zone.
• Complete projects within agreed time period. Provide regular updates to the information technology leadership regarding project, Help Desk, and computer troubleshooting progress.

Teamwork/Professionalism:

• Consistently contribute to the success of the cross-functional SCRUM teams and co-worker's objects.
• Provide necessary, accurate, and timely feedback of all pertinent information to co-workers and management to enhance teamwork and communication initiatives.
• Consistently exhibit appropriate attendance habits, working the necessary hours to perform the job.
• Organize and maintain efficiency of personal work area and department.
• Consistently adhere to, and support, company policies and procedures, including ISO, TS16949, and safety regulations.
• Accept instructions and duties in a positive manner. Perform any other activities as directed by the Information Technology leadership.
• Treat all co-workers with dignity and respect. Exhibit all the attributes of a positive role model (including professionalism, personal integrity, and positive attitude) for employees and managers to emulate.
• Assist in maintaining company values (Integrity, People, Customers, Ownership, We Can If..., Safety) daily, through thoughts and actions.

In return, Pridgeon and Clay will provide:

• A competitive total compensation including a comprehensive benefit plan including premium medical and prescription coverage starting at just $5.00 per week for employee coverage, dental, vision, 401(k) with company match, and tuition reimbursement.
• A safe, team oriented work environment with a leadership team that treats you like family and values your input
• An opportunity to participate in shaping the success of the organization through continuous improvement and problem solving events
• A positive work/life balance
• An opportunity for career growth – Over 70% of our leaders have been promoted from within