IT Support Desk Pro: Windows, AD & 365 Expert

CFS; Grand Rapids (MI); On-site; USD 55,000 - 68,000; Full time

Benefits offered by this job

Competitive Healthcare

Retirement Plan w/ 3% match

3 Weeks PTO

Job summary

A technology service provider in Grand Rapids, MI is seeking an IT Support Desk Analyst to deliver Tier 1 and Tier 2 technical assistance. The role involves troubleshooting issues related to Windows OS, Microsoft 365, and networking while providing exceptional customer service. The ideal candidate will have at least 2 years of experience in a Service Desk role and strong problem-solving skills. This full-time position offers a salary range between $55,000 and $68,000, along with competitive benefits including healthcare and a retirement plan.

Qualifications

• 2+ years experience in a Service Desk role, preferably with MSP.
• Ability to manage multiple priorities under pressure.
• Hands-on experience with networking and desktop support.

Responsibilities

• Deliver Tier 1 and Tier 2 technical assistance to clients.
• Troubleshoot issues related to Windows desktops and servers.
• Utilize ConnectWise RMM tools for monitoring and remote support.
• Ensure compliance with organizational policies and security standards.

Skills

Microsoft 365 Admin Center

Windows OS troubleshooting

Critical thinking

Problem-solving

Time-management

Documentation

SharePoint administration

Networking fundamentals

Tools

ConnectWise RMM

VMware

Hyper-V

Google Workspace

Microsoft Intune

Job description

A technology service provider in Grand Rapids, MI is seeking an IT Support Desk Analyst to deliver Tier 1 and Tier 2 technical assistance. The role involves troubleshooting issues related to Windows OS, Microsoft 365, and networking while providing exceptional customer service. The ideal candidate will have at least 2 years of experience in a Service Desk role and strong problem-solving skills. This full-time position offers a salary range between $55,000 and $68,000, along with competitive benefits including healthcare and a retirement plan.