Onsite IT Help Desk Pro — Growth Path (Indianapolis)

Adastra Resource Group; United States; On-site; USD 42,000 - 54,000; Full time

Job summary

Adastra Resource Group in Indianapolis is seeking a Tier 1 IT Support Specialist to provide first-line technical support for hardware, software, and network issues onsite. This full-time, direct-hire role starts ASAP and offers a solid foundation in IT support across a multi-location environment.

You will assist with onboarding, manage user accounts, support Microsoft 365, and log tickets while collaborating with a broader IT team to resolve problems quickly and efficiently in a fast-paced

Qualifications

• 1-3 years of experience in an IT Help Desk, Service Desk, or Tier 1 support role.
• Strong troubleshooting and problem-solving skills.
• Experience with Windows environments, Microsoft 365, Active Directory, and basic networking.
• Strong communication and customer service skills.
• Ability to prioritize multiple issues in a fast-paced environment.
• Self-motivated, dependable, and detail-oriented.

Responsibilities

• Provide first-level technical support for hardware, software, network, and application issues.
• Troubleshoot desktops, laptops, printers, mobile devices, and basic network connectivity.
• Create, update, and manage user accounts, passwords, permissions, and access.
• Support Microsoft 365, email, Teams, and other business applications.
• Log, track, prioritize, and resolve help desk tickets in a timely manner.
• Assist with new-hire onboarding, workstation setup, and equipment deployment.

Skills

Troubleshooting

Customer service

Communication

Prioritization

Tools

Windows

Microsoft 365

Active Directory

Networking basics

Job description

Adastra Resource Group in Indianapolis is seeking a Tier 1 IT Support Specialist to provide first-line technical support for hardware, software, and network issues onsite. This full-time, direct-hire role starts ASAP and offers a solid foundation in IT support across a multi-location environment.

You will assist with onboarding, manage user accounts, support Microsoft 365, and log tickets while collaborating with a broader IT team to resolve problems quickly and efficiently in a fast-paced