IT Help Desk Specialist: 24/7 User Support & Security

Rise Services, Inc.; Draper (UT); On-site; USD 42,000 - 56,000; Full time

Job summary

Rise Services, Inc. is seeking a hands-on Help Desk Tier 1 technician to provide end-user support for hardware, software, and network, ensuring 24/7 secure, reliable operations.

You will manage tickets, perform basic troubleshooting, and sustain devices and apps for multiple entities while handling user access and change events. Ideal candidates have 1-3 years of desktop support experience, strong knowledge of Microsoft 365, AD, Windows 11, Google Workspace, and VoIP systems, and familiarity

Qualifications

• 1-3 years of desktop support experience.
• Proven experience in maintaining workstations, managing cloud-based solutions, configuring and supporting VoIP systems, administering mobile device management (MDM) platforms, troubleshooting complex application issues, and performing hardware diagnostics and repair.

Responsibilities

• Keep tickets up to date and clearly documented in ticket management system.
• Basic troubleshooting and analysis.
• Maintain hardware including workstations and phones for all entities supported.
• Maintain line of business applications for all entities supported.
• Processes employee change event requests including new hires, terminations and transfers.
• Processes requests for hardware and software purchases including workstations, phones and peripheral devices.

Skills

Microsoft 365

Active Directory

Windows 11

Google Workspace

VoIP Systems

Tools

Intune

Entra ID

MDM platforms

VoIP systems

Job description

Rise Services, Inc. is seeking a hands-on Help Desk Tier 1 technician to provide end-user support for hardware, software, and network, ensuring 24/7 secure, reliable operations.

You will manage tickets, perform basic troubleshooting, and sustain devices and apps for multiple entities while handling user access and change events. Ideal candidates have 1-3 years of desktop support experience, strong knowledge of Microsoft 365, AD, Windows 11, Google Workspace, and VoIP systems, and familiarity