IT Help Desk Technician - Windows & MS 365 Deployments

N&S LOCATING SERVICES d.b.a. S&N; Kernersville (NC); Presencial; USD 40.000 - 60.000; Jornada completa

Descripción de la vacante

N&S LOCATING SERVICES d.b.a. S&N in Kernersville, NC, is seeking a Help Desk Technician to support PCs, mobiles, and user accounts, resolving day-to-day issues and helping keep systems secure.

You will set up devices, manage accounts, and assist with security updates, attending to tickets and inquiries with strong customer service and problem-solving skills. The role requires travel and independent work.

Formación

• High school diploma or equivalent required.
• 1–2 years of help desk or technical support experience preferred.
• Working knowledge of Windows, Microsoft 365, and iOS/Android devices.
• Strong customer service, communication, and problem-solving skills.
• Ability to travel overnight as required.

Responsabilidades

• Receives, prioritizes, and documents support tickets/assignments from IT Manager.
• Responds to employee technical questions via phone, email, or in person and escalates when needed.
• Sets up, images, and deploys laptops, desktops, mobile devices, and peripherals.
• Creates and maintains user accounts, including Microsoft 365, per security policies.
• Resets passwords and supports multi-factor authentication.
• Installs and maintains antivirus, endpoint protection, and software updates.
• Troubleshoots hardware, software, printer, and network connectivity issues.
• Monitors systems and network activity for security risks and reports concerns.
• Keeps accurate IT equipment inventory and assets.
• Maintains confidentiality of sensitive information.

Conocimientos

Data entry

Typing skills

Communication skills

Organizational skills

Confidentiality

Independent work

Educación

High school diploma

Associate degree or IT coursework preferred

Herramientas

Microsoft Office

Descripción del empleo

N&S LOCATING SERVICES d.b.a. S&N in Kernersville, NC, is seeking a Help Desk Technician to support PCs, mobiles, and user accounts, resolving day-to-day issues and helping keep systems secure.

You will set up devices, manage accounts, and assist with security updates, attending to tickets and inquiries with strong customer service and problem-solving skills. The role requires travel and independent work.