IT Support Technician — Healthcare Help Desk Pro

Lifestance-Health; Scottsdale (AZ); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AD&D

Short-term disability

Long-term disability

Life insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is seeking a detail-oriented IT Support Technician to join our IT team in Scottsdale. The role provides technical support to end-users, resolves IT incidents, and ensures smooth operation of hardware, software, and network systems.

This hands-on position requires strong problem-solving and clear communication. We offer full-time employment with a compensation range of $25.00–$28.00 per hour plus a competitive bonus plan and comprehensive benefits including medical, dental,

Qualifications

• High School Diploma or relative experience in similar role.
• 1–3 years of experience in a technical support or help desk role.
• Solid understanding of Windows 10/11, macOS, Microsoft 365, and basic networking.
• Experience with Active Directory, Exchange, VPNs, and remote access tools (e.g., TeamViewer, RDP).
• Excellent troubleshooting, analytical, and communication skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Strong customer service orientation and a proactive approach to solving problems.

Responsibilities

• Provide first- and second-level technical support to users via phone, email, chat, and in-person
• Troubleshoot hardware, software, and networking issues on Windows and macOS systems
• Configure and install workstations, laptops, printers, mobile devices, and other IT equipment
• Manage user accounts and permissions in Active Directory, Microsoft 365, and other systems
• Document all incidents, requests, and solutions in the ticketing system (ServiceNow, Jira, Zendesk)
• Assist with onboarding and offboarding tasks, including setup and decommissioning of user devices
• Monitor system performance and escalate issues to senior IT staff or vendors
• Maintain inventory of IT assets and track hardware/software assignments
• Support video conferencing tools (Zoom, Microsoft Teams, Google Meet) and AV equipment
• Contribute to knowledge base articles and technical documentation

Skills

Technical support

Windows/macOS

Microsoft 365

Active Directory

VPNs

Communication skills

Customer service

Education

High School Diploma or relative experience in similar role

Tools

ServiceNow

Zendesk

Jira

Job description

LifeStance Health is seeking a detail-oriented IT Support Technician to join our IT team in Scottsdale. The role provides technical support to end-users, resolves IT incidents, and ensures smooth operation of hardware, software, and network systems.

This hands-on position requires strong problem-solving and clear communication. We offer full-time employment with a compensation range of $25.00–$28.00 per hour plus a competitive bonus plan and comprehensive benefits including medical, dental,