IT Help Desk Technician - Remote Support & Networking

Mavis Tires & Brakes; City of White Plains (NY); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Weekly pay

Good environment

Health insurance

Dental insurance

Vision insurance

Life insurance

401k match

Paid vacations

Paid time off

Paid holidays

On-the-job training

Career growth

Job summary

Mavis Tire seeks IT Help Desk Technicians to support users at the White Plains, NY operations center. You will troubleshoot hardware and software, install new systems, and provide remote end-user support with 24/7 monitoring and emergency service.

The role involves resolving ISP outages, configuring printers and network gear, and assisting with Active Directory and MFA. Zebra devices are a plus. We offer strong benefits and opportunities for career growth.

Qualifications

• Experience supporting Windows 11, macOS, and mobile devices.
• Strong networking knowledge for troubleshooting ISP outages and network configurations.
• Familiar with Active Directory and MFA systems.
• Able to guide non-technical staff through troubleshooting by phone.
• Experience with Zebra mobile devices is a plus.

Responsibilities

• Provide remote support to retail stores and corporate offices, addressing hardware, software, and connectivity inquiries.
• Troubleshoot ISP outages and network configuration issues involving Sonicwall, PoE switches, and Wireless Access Points (WAPs)
• Deploy, configure, and support specialized equipment, including thin clients, Zebra scanners/tablets, and security camera systems.
• Collaborate with and elevate issues to third-party vendors for advanced remote support when necessary.
• Perform user account management, including basic Active Directory administration and MFA troubleshooting.
• Configure, maintain, and troubleshoot local and network printers.

Skills

Windows 11

macOS

Mobile devices (iOS/Android)

Networking concepts

Active Directory

MFA systems

Phone-based guidance

Tools

Zebra devices

Job description

Mavis Tire seeks IT Help Desk Technicians to support users at the White Plains, NY operations center. You will troubleshoot hardware and software, install new systems, and provide remote end-user support with 24/7 monitoring and emergency service.

The role involves resolving ISP outages, configuring printers and network gear, and assisting with Active Directory and MFA. Zebra devices are a plus. We offer strong benefits and opportunities for career growth.