IT Technician — Network & Desktop Support (Bronx)

Westhab; New York (NY); On-site; USD 70,000 - 80,000; Full time

Job summary

Westhab, a prominent community development organization in the Bronx, is seeking an IT Technician to install, troubleshoot, upgrade, and support computer hardware, software and network systems for staff.

You will handle ticketing, on-site and remote assistance, equipment delivery, and coordination with vendors while maintaining inventory and security systems. A two-year background in IT support is required and a driver’s license is essential.

Qualifications

• Associates degree in Computer Science or related discipline.
• At least two years of computer and network support experience.
• Proficiency in Windows operating systems and Microsoft Office.
• Fundamental understanding of network infrastructure (switches, hubs, routers, firewalls).
• Excellent customer service, interpersonal, organizational and communication skills.
• Ability to work independently.
• Must have a Driver’s License and a car.
• Familiarity with Windows server operating systems, Citrix XenDesktop, SonicWall appliances and video surveillance is preferred.

Responsibilities

• Record IT requests via phone/email into the IT ticket system and monitor tickets.
• Open, follow up and log repair tickets with service providers.
• Support hardware: computers, printers, scanners, network equipment, and security video devices.
• Support desktop software and operating systems; install, troubleshoot and upgrade.
• Set up new network and computer equipment per standard procedures.
• Provide staff support by phone, remotely or on-site.
• Deliver computer equipment to Westhab sites as needed.
• Set up and remove user network accounts; maintain inventory of software/hardware.
• Coordinate with vendors and outside consultants as necessary.

Skills

Windows OS

Microsoft Office

Network infrastructure

Customer service

Interpersonal skills

Organizational skills

Communication skills

Driver's license

Independent work

Education

Associate's Degree in Computer Science or related discipline

Tools

SonicWall

Video surveillance systems

Windows server operating systems

Citrix XenDesktop

Job description

Westhab, a prominent community development organization in the Bronx, is seeking an IT Technician to install, troubleshoot, upgrade, and support computer hardware, software and network systems for staff.

You will handle ticketing, on-site and remote assistance, equipment delivery, and coordination with vendors while maintaining inventory and security systems. A two-year background in IT support is required and a driver’s license is essential.