Help Desk Technician

Mavis Tire; City of White Plains (NY); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Paid vacation

Paid holidays

On-the-job training

Career growth

Job summary

Mavis Tire is seeking IT Help Desk Technicians to join Team Mavis at our Operation Support Center in White Plains, NY. You will provide remote end-user support, troubleshoot hardware and software, and assist with system monitoring and maintenance.

Responsibilities include assisting stores and corporate offices, handling Active Directory and MFA issues, and coordinating with vendors when needed. Competitive benefits are offered and growth opportunities exist.

Qualifications

• Strong proficiency in supporting Windows 11, macOS, and mobile device platforms (iOS/Android).
• Solid understanding of networking concepts, able to troubleshoot ISP connections and hardware.
• Working knowledge of Active Directory and MFA systems.
• Able to guide non-technical staff through troubleshooting over the phone.

Responsibilities

• Provide remote support to stores and offices, handling hardware, software, and connectivity issues.
• Troubleshoot ISP outages and network configurations involving SonicWall, PoE switches, and WAPs.
• Deploy, configure, and support thin clients, Zebra scanners/tablets, and security cameras.
• Escalate complex issues to third-party vendors as needed.
• Perform basic Active Directory tasks and MFA troubleshooting.
• Configure and troubleshoot local and network printers.

Skills

Windows 11

macOS

Mobile devices

iOS/Android

Networking

Active Directory

MFA

Printers

Tools

SonicWall

PoE switches

Wireless APs

Zebra devices

Thin clients

Security cameras

Job description

Put your career into high gear with Mavis Tire. We're looking for IT Help Desk Technicians to join Team Mavis at our Operation Support Center in White Plains, NY. With over 4,000 retail locations, Mavis is one of the largest, independently-owned tire sales and automotive repair chains in the USA.

About the Position

The person selected will help support our users and our network. Duties will include technical and operational IT troubleshooting and resolving store issues, maintenance of hardware and software, and installing new software and hardware. The team provides remote end-user support as well as installation and 24-hour monitoring of systems and emergency service.

Employee Benefits

At Mavis, we understand that our people drive our success. We provide our team members with competitive weekly pay, a good working environment and an excellent combination of additional benefits like health, dental, vision and life insurance, a 401(k) retirement savings plan with employer match, paid vacations, paid personal and sick time, paid holidays, on-the-job training, and opportunities for career growth and advancement.

Key Responsibilities

• Provide remote support to retail stores and corporate offices, effectively addressing hardware, software, and connectivity inquiries.
• Troubleshoot and resolve ISP outages and network configuration issues involving Sonicwall, PoE switches, and Wireless Access Points (WAPs)
• Deploy, configure, and support specialized equipment, including thin clients, Zebra scanners/tablets, and security camera systems.
• Collaborate with and escalates issues to third-party vendors for advanced remote support when necessary.
• Perform user account management, including basic Active Directory administration and Multi-Factor Authentication (MFA) troubleshooting.
• Configure, maintain, and troubleshoot local and network printers.

Qualifications & Skills

• Strong proficiency in supporting Windows 11, macOS, and various mobile device platforms (iOS/Android).
• Solid understanding of networking concepts with the ability to troubleshoot infrastructure, ISP connections, and hardware.
• Working knowledge of Active Directory and MFA systems.
• Proven ability to patiently and clearly guide non-technical staff through technical troubleshooting steps over the phone.
• Experience with Zebra mobile devices is a plus.

For more information about Mavis, please visit www.mavis.com.

Mavis is an Equal Opportunity Employer

Consistent with our commitment to the principle of equal employment opportunity for all individuals, we enforce a zero-tolerance policy on discrimination at Mavis. Employment decisions are made without regard to an applicant's or employee's actual or perceived race, color, religion, creed, sex, pregnancy, sexual orientation, national origin, age, ancestry, ethnicity, disability, citizenship, alienage, marital status, domestic or civil union partnership status, familial status, caregiver status, military or veteran status, transgender status, gender identity or expression, genetic information, predisposing genetic characteristic, status as a victim of domestic violence, stalking and sex offenses, or any other status protected by applicable federal, state or local laws, regulations or ordinances. Exceptions or modifications to certain job duties and/or expected schedules may be provided for an employee who needs a reasonable accommodation for: (a) a sincerely held religious belief, observance or practice that conflicts with the expected schedule for a position; or (b) an otherwise qualified individual with a disability, unless such accommodation poses an undue hardship on our business, in accordance with applicable federal, state and local laws. Additional information is available by contacting [e-mail].

We will endeavor to make a reasonable accommodation / modification to the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operations of our business, in accordance with applicable federal, state and local laws. If you believe you require such assistance to complete this Application for Employment or to participate in the interview process, please contact our Employee Experience team at [phone] ext. 5631. We also will endeavor to provide reasonable accommodation for a job applicant's or an employee's sincerely held religious beliefs, observances, or practices that conflict with a work requirement unless the accommodation poses an undue hardship to our business, in accordance with applicable federal, state and local laws. If you believe you require such an accommodation, please contact our Employee Experience team at [phone] ext. 5631. In addition, applicants may report any instances of perceived discrimination through HRConnect either by calling toll-free at 1-877-628-4755 or by sending an email to [e-mail].