IT Help Desk Technician – 24/7 Remote & Onsite Support

Mavis Tire; City of White Plains (NY); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Paid vacation

Paid holidays

On-the-job training

Career growth

Job summary

Mavis Tire is seeking IT Help Desk Technicians to join Team Mavis at our Operation Support Center in White Plains, NY. You will provide remote end-user support, troubleshoot hardware and software, and assist with system monitoring and maintenance.

Responsibilities include assisting stores and corporate offices, handling Active Directory and MFA issues, and coordinating with vendors when needed. Competitive benefits are offered and growth opportunities exist.

Qualifications

• Strong proficiency in supporting Windows 11, macOS, and mobile device platforms (iOS/Android).
• Solid understanding of networking concepts, able to troubleshoot ISP connections and hardware.
• Working knowledge of Active Directory and MFA systems.
• Able to guide non-technical staff through troubleshooting over the phone.

Responsibilities

• Provide remote support to stores and offices, handling hardware, software, and connectivity issues.
• Troubleshoot ISP outages and network configurations involving SonicWall, PoE switches, and WAPs.
• Deploy, configure, and support thin clients, Zebra scanners/tablets, and security cameras.
• Escalate complex issues to third-party vendors as needed.
• Perform basic Active Directory tasks and MFA troubleshooting.
• Configure and troubleshoot local and network printers.

Skills

Windows 11

macOS

Mobile devices

iOS/Android

Networking

Active Directory

MFA

Printers

Tools

SonicWall

PoE switches

Wireless APs

Zebra devices

Thin clients

Security cameras

Job description

Mavis Tire is seeking IT Help Desk Technicians to join Team Mavis at our Operation Support Center in White Plains, NY. You will provide remote end-user support, troubleshoot hardware and software, and assist with system monitoring and maintenance.

Responsibilities include assisting stores and corporate offices, handling Active Directory and MFA issues, and coordinating with vendors when needed. Competitive benefits are offered and growth opportunities exist.