Network Technician

Mavis Tire; City of White Plains (NY); On-site; USD 55,000 - 85,000; Full time

Job summary

Mavis Tire in White Plains, NY is seeking a Network Operations Technician to support day-to-day health, deployment, and troubleshooting of our store network infrastructure. You will work closely with the Store Network Operations Lead to stage, deploy, monitor, document, and support multi-site networks in a large retail environment.

This hands-on role is designed for someone with solid IT fundamentals who wants to grow into higher-level Network Operations and Engineering responsibilities.

Qualifications

• 1+ year in IT support, help desk, or network support.
• Basic TCP/IP, DNS, DHCP, VLANs, Wi-Fi concepts.
• Structured troubleshooting using ping, traceroute, dashboards.
• Attention to detail and ability to follow standards.
• Strong customer-service and communication skills.
• Willingness to learn firewall, switching, wireless tech.

Responsibilities

• Stage, configure, deploy, and maintain store network equipment.
• Assist with SonicWall firewalls, switches, APs, and cellular backup.
• Support new-store openings, acquisitions, and multi-site deployment.
• Monitor store network connectivity and respond to alerts.
• Troubleshoot WAN, LAN, Wi‑Fi, VPN, and cellular issues.
• Work with stores, ISPs, carriers, field techs to restore service.
• Create, update, and close tickets with clear notes.
• Escalate complex issues to Store Network Operations Lead.
• Maintain network documentation and runbooks.
• Assist with hardware inventory and replacement logistics.
• Participate in after-hours or on-call support.

Skills

TCP/IP basics

DNS/DHCP/VLANs

Wi-Fi troubleshooting

Ticketing & docs

Customer service

Tools

SonicWall firewalls

Network switches

Wireless access points

Job description

Put your career into high gear with Mavis Tire! We're looking for a Network Operations Technician to join Team Mavis at our Operation Support Center in White Plains, NY. With over 4,000 retail locations, Mavis is one of the largest, independently-owned tire sales and automotive repair chains in the USA.

The Network Operations Technician supports the day-to-day health, deployment, and troubleshooting of network technology across Mavis retail locations. Working closely with the Store Network Operations Lead and senior technical resources, this role helps stage, deploy, monitor, document, and support store network infrastructure in a large distributed retail environment.

This is a hands-on development role designed for someone with solid IT fundamentals who wants to build deeper networking skills and grow into higher-level Network Operations and Engineering responsibilities.

Responsibilities

• Stage, configure, deploy, replace, and maintain store network equipment using established standards, templates, and procedures.
• Assist with SonicWall firewalls, network switches, wireless access points, and cellular backup/failover devices.
• Support new-store openings, acquisitions, refreshes, and other multi-site network deployment projects.
• Monitor store network connectivity and respond to alerts, outages, and degraded service conditions.
• Perform initial troubleshooting of WAN, LAN, Wi-Fi, VPN, and cellular connectivity issues.
• Work directly with stores, ISPs, cellular carriers, field technicians, and vendors to help restore service.
• Create, update, and close tickets with clear troubleshooting notes, actions taken, and resolution details.
• Escalate complex or higher-risk network issues to the Store Network Operations Lead or IT Engineering as appropriate.
• Maintain accurate network documentation, device records, IP information, diagrams, deployment checklists, and runbooks.
• Assist with hardware inventory, equipment preparation, shipping coordination, and replacement logistics.
• Participate in after-hours or on-call support as needed after appropriate training and readiness.

Qualifications

• At least 1 year of experience in IT support, help desk, network support, field technology, or equivalent hands-on technical experience.
• Basic working knowledge of TCP/IP, DNS, DHCP, VLANs, Wi-Fi, and common network troubleshooting concepts.
• Ability to perform structured troubleshooting using tools such as ping, traceroute, device dashboards, and documented procedures.
• Strong attention to detail and ability to follow configuration standards, deployment checklists, and change procedures.
• Strong customer-service and communication skills when working with store personnel, vendors, and internal IT teams.
• Ability to organize multiple open issues and deployments while maintaining accurate ticket and documentation updates.
• Willingness to learn firewall, switching, wireless, cellular WAN, monitoring, and enterprise networking technologies.
• Ability to recognize when an issue should be escalated and provide senior resources with useful troubleshooting information.

Mavis is an Equal Opportunity Employer

Consistent with our commitment to the principle of equal employment opportunity for all individuals, we enforce a zero-tolerance policy on discrimination at Mavis. Employment decisions are made without regard to an applicant's or employee's actual or perceived race, color, religion, creed, sex, pregnancy, sexual orientation, national origin, age, ancestry, ethnicity, disability, citizenship, alienage, marital status, domestic or civil union partnership status, familial status, caregiver status, military or veteran status, transgender status, gender identity or expression, genetic information, predisposing genetic characteristic, status as a victim of domestic violence, stalking and sex offenses, or any other status protected by applicable federal, state or local laws, regulations or ordinances. Exceptions or modifications to certain job duties and/or expected schedules may be provided for an employee who needs a reasonable accommodation for: (a) a sincerely held religious belief, observance or practice that conflicts with the expected schedule for a position; or (b) an otherwise qualified individual with a disability, unless such accommodation poses an undue hardship on our business, in accordance with applicable federal, state and local laws. Additional information is available by contacting [e-mail].

We will endeavor to make a reasonable accommodation / modification to the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operations of our business, in accordance with applicable federal, state and local laws. If you believe you require such assistance to complete this Application for Employment or to participate in the interview process, please contact our Employee Experience team at [phone] ext. 5631. We also will endeavor to provide reasonable accommodation for a job applicant's or an employee's sincerely held religious beliefs, observances, or practices that conflict with a work requirement unless the accommodation poses an undue hardship to our business, in accordance with applicable federal, state and local laws. If you believe you require such an accommodation, please contact our Employee Experience team at [phone] ext. 5631. In addition, applicants may report any instances of perceived discrimination through HRConnect either by calling toll-free at 1-877-628-4755 or by sending an email to [e-mail].