IT Help Desk Technician – Remote Flex & Growth Path

iVenture Solutions, Inc.; Jacksonville (FL); On-site; USD 37,000 - 50,000; Full time

Benefits offered by this job

WFH Flexibility

Work/Life Balance

401K Match

PTO 3–4 weeks

Job summary

iVenture Solutions, Inc. is seeking an IT Help Desk Technician in Jacksonville, FL to support Windows desktop/server technologies and assist local SMB clients. The role emphasizes documentation, client communication, and timely follow-up to ensure rapid issue resolution.

The candidate should have a bachelor’s degree or equivalent experience, plus at least 1 year in a 50+ user environment and strong customer service skills. WFH flexibility in perks is noted.

Qualifications

• Bachelor’s degree preferred or equivalent experience.
• Minimum 1 year experience in a 50+ user Windows desktop/server environment.
• Strong user support and customer service abilities.

Responsibilities

• Support Microsoft Windows desktop and server technologies.
• Consult with clients and provide guidance on technology use and best practices.
• Document tickets and follow up with clients in a timely manner.
• Escalate issues when necessary.
• Provide fast and friendly tech support to end-users and IT stakeholders.

Skills

Windows desktop

Windows Server

Active Directory

Customer service

Documentation

Communication skills

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Windows

Job description

iVenture Solutions, Inc. is seeking an IT Help Desk Technician in Jacksonville, FL to support Windows desktop/server technologies and assist local SMB clients. The role emphasizes documentation, client communication, and timely follow-up to ensure rapid issue resolution.

The candidate should have a bachelor’s degree or equivalent experience, plus at least 1 year in a 50+ user environment and strong customer service skills. WFH flexibility in perks is noted.