IT Help Desk Technician - Hands-on Tech Growth

VSolvit; Ventura (CA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health benefits program

401K Retirement Plan

Tuition Reimbursement

Dental and Vision insurance

Job summary

VSolvit LLC is seeking an IT Helpdesk Technician to support our facility in Ventura, CA. This role covers remote user support, new user creation, and troubleshooting across laptops, virtual servers, and network equipment, with opportunities to grow IT skills in a dynamic Ventura-based tech company.

The position emphasizes technical customer service, hands-on support, and collaboration with IT staff to implement standardized processes and hardware configurations.

Qualifications

• Associate degree or 2+ years help desk/network administration experience in a corporate setting.
• Experience with Active Directory.
• Ability to explain technical concepts to nontechnical personnel.
• Knowledge of computer/network security systems and procedures.
• Strong organizational skills and ability to set priorities.
• Excellent verbal and written communication skills.

Responsibilities

• Provide help-desk support and resolve problems to satisfactory expectations.
• Modify configurations and settings for local workstations.
• Collaborate with team to define new processes and hardware standards.
• Install, configure and maintain PCs, file servers, network cabling, and related equipment.
• Maintain network security, including firewalls, VPN, file permissions and user management.
• Troubleshoot network, system, and applications to identify malfunctions.
• Identify recurring issues and propose root-cause solutions.
• Independently investigate and implement technical solutions.
• Create and terminate user logons and manage email accounts.
• Maintain laptop checkout pool and imaging/setup of new hardware.
• Other duties may be assigned.

Skills

Active Directory

Nontechnical communication

Security concepts

Resource organization

Verbal and written communication

Learning new systems

Education

Associate degree in Computer Sciences/Information Systems

Tools

ManageEngine Service Desk

Job description

VSolvit LLC is seeking an IT Helpdesk Technician to support our facility in Ventura, CA. This role covers remote user support, new user creation, and troubleshooting across laptops, virtual servers, and network equipment, with opportunities to grow IT skills in a dynamic Ventura-based tech company.

The position emphasizes technical customer service, hands-on support, and collaboration with IT staff to implement standardized processes and hardware configurations.