IT Help Desk Technician — Grow in Cyber & Cloud Support

Vsolvit-LL; Ventura (CA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Health Savings Account

Flexible Spending Account

401K Retirement Plan options

Tuition Reimbursement

Job summary

VSolvit LLC in Ventura, CA is seeking a hands-on Help Desk Technician to support IT operations in our Ventura facility. The role covers remote user support, new user creation, and troubleshooting laptop systems, virtual servers, network equipment, and IT infrastructure.

This full-time position offers growth in a technically diverse team, including setup of workstations, security configurations, on-call rotation, and collaboration with colleagues to standardize hardware and processes.

Qualifications

• Associate degree or 2+ years of help desk experience.
• Experience in corporate IT support environments.
• Ability to communicate technical information to nontechnical personnel.
• Knowledge of computer/network security systems and procedures.
• Ability to organize resources and establish priorities.
• Excellent verbal and written communication skills.
• Ability to learn and support new systems

Responsibilities

• Provide help-desk support and resolve problems to the satisfactory expectations
• Modify configurations, utilities, software settings, etc. for the local workstations
• Collaborate with team-members in defining new organizational processes and hardware standardization
• Install, configure and maintain personal computers, file servers, network cabling, and other related equipment, devices and systems; adds or upgrades and configures disk drives, printers and related equipment
• Maintain network security, including maintaining firewalls, configuring VPN, managing host security, file permissions, file system integrity, and adding and deleting users
• Troubleshoots network, system and applications to identify malfunctions and other operational difficulties
• Identify recurring technical issues and propose solutions to address the root of the problems
• Independently investigate and implement solutions to technical issues
• Solve technical help tickets submitted via phone, email
• Responsible for the creation and termination of user logons within the network and email systems.
• Maintenance of email accounts.
• Maintain the laptop checkout pool systems.
• Imaging and setup of new hardware.
• Other duties may be assigned.

Skills

Active Directory

Technical communication

Security knowledge

Prioritization

Verbal and written communication

Learn and support new systems

Education

Associate degree in Computer Sciences/Information Systems

Tools

ManageEngine Service Desk

Job description

VSolvit LLC in Ventura, CA is seeking a hands-on Help Desk Technician to support IT operations in our Ventura facility. The role covers remote user support, new user creation, and troubleshooting laptop systems, virtual servers, network equipment, and IT infrastructure.

This full-time position offers growth in a technically diverse team, including setup of workstations, security configurations, on-call rotation, and collaboration with colleagues to standardize hardware and processes.