IT Helpdesk Technician - Desktop & Remote User Support

Tech Army, LLC; Jacksonville (FL); On-site; USD 45,000 - 60,000; Full time

Job summary

Tech Army, LLC is hiring for an IT Support role in Jacksonville, Florida. The successful applicant will be responsible for configuring and installing software for IT users, providing Tier 1 and 2 support, and maintaining desktop software and hardware.

The role includes responding to technical support requests, collaborating with IT staff, and documenting systems and processes. Ideal candidates will possess strong troubleshooting skills and familiarity with tools like Active Directory and SCCM.

Qualifications

• Experience in providing Tier 1 and 2 support for end-user computing.
• Knowledge in installing and maintaining desktop software and hardware.
• Ability to document problems and resolutions effectively.

Responsibilities

• Configure and install software for IT users' desktops and laptops.
• Support the mobile workforce with technical assistance.
• Collaborate with IT staff to resolve technical problems.
• Participate in the testing and evaluation of new desktop packages.

Skills

User support

Desktop software maintenance

Troubleshooting

Installation of software packages

Documentation skills

Active Directory

Technical support

Tools

Active Directory

SCCM

Solar Winds

PDQ

O365

Microsoft Exchange

Job description

Tech Army, LLC is hiring for an IT Support role in Jacksonville, Florida. The successful applicant will be responsible for configuring and installing software for IT users, providing Tier 1 and 2 support, and maintaining desktop software and hardware.

The role includes responding to technical support requests, collaborating with IT staff, and documenting systems and processes. Ideal candidates will possess strong troubleshooting skills and familiarity with tools like Active Directory and SCCM.