IT Help Desk Technician

iVenture Solutions, Inc.; Jacksonville (FL); On-site; USD 37,000 - 50,000; Full time

Benefits offered by this job

WFH Flexibility

Work/Life Balance

401K Match

PTO 3–4 weeks

Job summary

iVenture Solutions, Inc. is seeking an IT Help Desk Technician in Jacksonville, FL to support Windows desktop/server technologies and assist local SMB clients. The role emphasizes documentation, client communication, and timely follow-up to ensure rapid issue resolution.

The candidate should have a bachelor’s degree or equivalent experience, plus at least 1 year in a 50+ user environment and strong customer service skills. WFH flexibility in perks is noted.

Qualifications

• Bachelor’s degree preferred or equivalent experience.
• Minimum 1 year experience in a 50+ user Windows desktop/server environment.
• Strong user support and customer service abilities.

Responsibilities

• Support Microsoft Windows desktop and server technologies.
• Consult with clients and provide guidance on technology use and best practices.
• Document tickets and follow up with clients in a timely manner.
• Escalate issues when necessary.
• Provide fast and friendly tech support to end-users and IT stakeholders.

Skills

Windows desktop

Windows Server

Active Directory

Customer service

Documentation

Communication skills

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Windows

Job description

IT Help Desk Technician

Department: Orion

Employment Type: Full Time

Location: Jacksonville, FL

Compensation: $37,000 - $50,000 / year

Description

Our Help Desk Technicians are the best of the best. Each day we have the privilege of putting smiles on the faces of hundreds of clients. Help Desk Technicians help iVenture clients solve problems with PCs, Macs, desktop applications, anti-virus software, Windows servers, smartphones, printers and network gear. The right candidate will join a high energy, fast paced company and team of very dedicated individuals supporting the IT environments of over 190 local small and mid-sized businesses.

Please note: we are not a recruiter or placement service.

Position Overview

What you'll be doing as an IT Help Desk Technician:

• Support Microsoft Windows desktop and server technologies
• Consult with clients and offer guidance on technology use and best-practices
• Responsible for providing detailed documentation regarding your tickets and providing follow-up with clients in a timely manner
• Communicate the need for escalation promptly if you are unable to resolve the issue
• Provide fast and friendly tech support to end-users, IT managers, and C-level executives
• Typical Week: 85% help desk, 10% server/network support, 5% training/meetings

You are a great IT Help Desk Technician candidate if you have.....

• Bachelor’s Degree, business related field preferred, or equivalent experience
• Minimum of 1 year experience working in a 50+ user Windows desktop/server environment
• Well-rounded Microsoft desktop technology experience and user support
• Experience supporting the following: expert with Windows, exposure to Windows server technology, active directory and common network protocols
• Motivation and drive to develop yourself personally and professionally
• Strong communication skills both verbal and written
• Excellent customer service skills

Perks of working here as an IT Help Desk Technician:

• WFH Flexibility
• Focus on Work/Life Balance
• We match 4% on your 401K
• Paid Time Off Benefits - 3 weeks for your first year, 4 weeks on your second year
• Comprehensive benefits package which includes paid life insurance and paid long term disability
• Peerfit membership - providing free access to many local gyms and studios
• Paid Maternity, Paternity and foster leave
• Quarterly employee/family outings
• Career Path road mapping
• $200 spend in our iVenture Company Store on your anniversary year with us as well as upon joining our team
• Real Culture initiatives and recognition, not just pizza parties
• 360 degree feedback. You talk, we listen.
• Mileage reimbursement
• Super cool technology – virtual lab, paid certifications and training days
• iVenture is rated by its employees as a "Great Place to Work" and has a strong culture and exceptional core values

Additional Information:

• Valid driver’s license and insurance with reliable transportation. This position requires infrequent local travel.
• Smoking is prohibited at all client sites and iVenture offices