IT Help Desk Technician — Onsite Manufacturing IT

Metal Craft Machine & Engineering; Eau Claire (WI); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Health benefits

401K

Profit sharing

Job summary

Riverside, located in Eau Claire, WI, is seeking an IT Help Desk Technician for its IT department. The role involves user support, troubleshooting, and maintaining computer systems across facilities. Some after-hours work and on-call rotation are possible. Travel between MN and WI facilities is required.

The ideal candidate holds an Associate’s degree in IT or CS and 2–4 years of tech support experience, with knowledge of Windows servers/clients, networks, and security.

Qualifications

• Associate’s degree in Information Technology, Computer Science or equivalent.
• 2–4 years’ experience in a tech support function; some experience with system administrator work, preferably from a manufacturing environment.
• Knowledge of Windows Server/Client, networking, firewalls, switches, and end user productivity software.

Responsibilities

• Provide user support and customer service on company-supported computer applications and platforms.
• Troubleshoot problems and advise on appropriate action; maintain tickets and document solutions.
• Perform routine maintenance on computer equipment and infrastructure; manage software installations and deployments in Windows environment.

Skills

Windows Servers

Windows Clients

Networking

Firewall

End User Support

Endpoint Security

Education

Associate’s degree in Information Technology, Computer Science or equivalent

Tools

Office365

CAD

Manufacturing software

ERP system

SQL databases

Job description

Riverside, located in Eau Claire, WI, is seeking an IT Help Desk Technician for its IT department. The role involves user support, troubleshooting, and maintaining computer systems across facilities. Some after-hours work and on-call rotation are possible. Travel between MN and WI facilities is required.

The ideal candidate holds an Associate’s degree in IT or CS and 2–4 years of tech support experience, with knowledge of Windows servers/clients, networks, and security.