IT Help Desk Technician

Metal Craft and Riverside Machine & Engineering; Eau Claire (WI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K with profit sharing

Job summary

Metal Craft and Riverside Machine & Engineering seeks an IT Help Desk Technician to provide user support and problem resolution across Windows environments. The role includes maintaining workstation images, assisting with CAD and ERP software, and coordinating with facilities across WI and MN.

Some after-hours work may be required. The ideal candidate has an Associate degree in IT/CS and 2–4 years of tech support experience, with strong customer service and teamwork skills, and a willingness to

Qualifications

• Associate degree in Information Technology, Computer Science or equivalent.
• 2-4 years’ experience in a tech support function; some experience with system administrator work, preferably from a manufacturing environment

Responsibilities

• Provide user support and customer service on company-supported computer applications and platforms.
• Troubleshoot problems and advise on appropriate action.
• Perform routine and emergency maintenance on company computer equipment and infrastructure.
• Build and maintain system images/workstations configurations.
• Ensure adherence to company policies and protect confidential information.

Skills

Customer service

Troubleshooting

Documentation

Independent work

Team collaboration

Initiative

Education

Associate degree in IT/CS

Tools

Office365 Suite

CAD software

Manufacturing software

ERP system

SQL databases

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT Help Desk Technician

Information Technology Full Time Technical Riverside Machine & Engineering, Eau Claire, WI, US

2 days ago Requisition ID: 1551

RIVERSIDE, located in Eau Claire, WI is a precision machining company. Our company mission is to provide custom precision manufacturing and innovative services to medical, aviation, space, defense, and emerging high-tech industries. We are seeking a HELP DESK TECHNICIANfor our IT department. An ideal candidate is an individual that is passionate about their work and committed to quality, service, excellence, and innovation.

Our Culture is best in class!

“Built right. Every time” is not just a slogan, we build things that make a difference in people’s lives. A career at RIVERSIDEis rewarding for far more reasons than you might imagine. As IT HELP DESK TECHNICIAN,your experience and expertise will be highly valued, your contributions recognized, and your professional goals supported. We understand there are lots of choices out there, that is why for over 40 years we have been providing stability, a safe and clean environment, challenging work and are invested in the growth of our people to take them as far as they want to go.

The IT HELP DESK TECHNICIANwill provide user support and customer service on company-supported computer applications and platforms. Troubleshoot problems and advise on appropriate action. Some afterhours work possible and on-call schedule rotation required.

IT HELP DESK TECHNICIAN DUTIES AND RESPONSIBILITIES include but not limited to:

• Perform helpdesk duties in person, electronically and via phone by research and diagnosing problems to resolve computer related issues. Documents by entering tickets, documenting work and solutions, and escalating problems in accordance with company policies and guidance.
• Perform routine and emergency maintenance on company computer equipment & infrastructure (such as PC, Servers, Firewall, Switches, Cabling, Printers and peripherals) to ensure maximum uptime and highest performance. Perform installations, troubleshooting and maintenance of company software such as Office365 Suite, CAD, manufacturing software packages, ERP system, file management, SQL databases and more. Performs access control, group policy management, patching and application deployment in a Microsoft Windows environment subject to governmental security requirements.
• Build and maintain system images/workstations configurations. Performs workstation builds, maintenance and replacements. Recommending upgrade needs and documents changes according to company policies. Maintains all associate documentation for configurations and assets in accordance with company requirements.
• Ensures that company policy, goals, and objectives are being adhered to and works in the best interest of the company. Provides technical support companywide with the highest level of customer service to ensure company policies, goals and objectives are achieved. Identifies, prioritizes and escalates matters of urgency.
• Able to keep company and employee information confidential.
• Support both facilities and will need to be able to travel/drive to each facility (MN and WI).
• Other miscellaneous duties as assigned.

EDUCATION/EXPERIENCE

• Associate’s degree in Information Technology, Computer Science or equivalent.
• 2-4 years’ experience in a tech support function; some experience with system administrator work, preferably from a manufacturing environment

KNOWLEDGE/SKILLS/ABILITIES

• Working knowledge of fundamental operations of relevant software, hardware and other equipment. Working knowledge of Microsoft Windows Servers & Clients, networking, firewalls, switches, end point security and end user productivity software packages.
• Experience in research, troubleshooting, analysis, and training in relation to information technology problem solving and end user support.
• Knowledge of relevant call tracking applications and IT support customer service practices.
• Ability to travel via car.
• Show initiative in work by being a self-starter, suggesting new ideas for completing a job, giving input as to how to improve the efficiency of a job, and organizing work time in order to complete jobs in a timely matter. Team collaborator with ability to work independently in a high-paced environment. Flexible, proactive and organized with a can-do attitude.
• Working knowledge of CMMC and/or NIST requirements preferred.

CORE VALUES

• Innovation- We work together
• Quality - We do what’s right

On-site Position Monday-Friday 8:00AM to 4:30PM + Overtime, Weekends as needed (on-call and/or onsite).

NonExempt / HourlyPosition

Benefits Eligible position (Health, Dental, Eye, 401K, profit sharing)

Metal Craft and Riverside are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

***Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time***