IT Help Desk Technician

Metal Craft; Eau Claire (WI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Eye care

401K

Profit sharing

Job summary

Riverside in Eau Claire, WI is seeking an IT Help Desk Technician to join the IT department. This role provides user support for company applications, troubleshoots issues, and participates in on-call rotation.

The ideal candidate will have a strong service mindset and comfort working in a manufacturing environment. Responsibilities include maintaining hardware and software, building and updating workstation images, and assisting with security and policy compliance.

Qualifications

• Associate's degree in Information Technology or equivalent.
• 2–4 years' experience in a tech support function; manufacturing environment preferred.
• Knowledge of Windows servers/clients, networking, firewalls, and endpoint security.

Responsibilities

• Provide user support and customer service on company-supported applications and platforms.
• Troubleshoot problems and advise on actions; participate in afterhours/on-call rotation.
• Perform routine maintenance on IT assets and assist with system images/workstations configurations.
• Document tickets and solutions; escalate issues per policy.
• Travel to MN and WI facilities as needed.

Skills

Windows OS

Networking basics

IT support

Customer service

Documentation

Education

Associate's degree in IT/CS

Tools

Office365

CAD software

ERP systems

SQL databases

Windows deployment

Job description

RIVERSIDE, located in Eau Claire, WI is a precision machining company. Our company mission is to provide custom precision manufacturing and innovative services to medical, aviation, space, defense, and emerging high-tech industries. We are seeking a HELP DESK TECHNICIAN for our IT department. An ideal candidate is an individual that is passionate about their work and committed to quality, service, excellence, and innovation.

Our Culture is best in class!

"Built right. Every time" is not just a slogan, we build things that make a difference in people's lives. A career at RIVERSIDE is rewarding for far more reasons than you might imagine. As IT HELP DESK TECHNICIAN, your experience and expertise will be highly valued, your contributions recognized, and your professional goals supported. We understand there are lots of choices out there, that is why for over 40 years we have been providing stability, a safe and clean environment, challenging work and are invested in the growth of our people to take them as far as they want to go.

The IT HELP DESK TECHNICIAN will provide user support and customer service on company-supported computer applications and platforms. Troubleshoot problems and advise on appropriate action. Some afterhours work possible and on-call schedule rotation required.

IT HELP DESK TECHNICIAN DUTIES AND RESPONSIBILITIES include but not limited to:

• Perform helpdesk duties in person, electronically and via phone by research and diagnosing problems to resolve computer related issues. Documents by entering tickets, documenting work and solutions, and escalating problems in accordance with company policies and guidance.
• Perform routine and emergency maintenance on company computer equipment & infrastructure (such as PC, Servers, Firewall, Switches, Cabling, Printers and peripherals) to ensure maximum uptime and highest performance. Perform installations, troubleshooting and maintenance of company software such as Office365 Suite, CAD, manufacturing software packages, ERP system, file management, SQL databases and more. Performs access control, group policy management, patching and application deployment in a Microsoft Windows environment subject to governmental security requirements.
• Build and maintain system images/workstations configurations. Performs workstation builds, maintenance and replacements. Recommending upgrade needs and documents changes according to company policies. Maintains all associate documentation for configurations and assets in accordance with company requirements.
• Ensures that company policy, goals, and objectives are being adhered to and works in the best interest of the company. Provides technical support companywide with the highest level of customer service to ensure company policies, goals and objectives are achieved. Identifies, prioritizes and escalates matters of urgency.
• Able to keep company and employee information confidential.
• Support both facilities and will need to be able to travel/drive to each facility (MN and WI).
• Other miscellaneous duties as assigned.

EDUCATION/EXPERIENCE

• Associate's degree in Information Technology, Computer Science or equivalent.
• 2-4 years' experience in a tech support function; some experience with system administrator work, preferably from a manufacturing environment

KNOWLEDGE/SKILLS/ABILITIES

• Working knowledge of fundamental operations of relevant software, hardware and other equipment. Working knowledge of Microsoft Windows Servers & Clients, networking, firewalls, switches, end point security and end user productivity software packages.
• Experience in research, troubleshooting, analysis, and training in relation to information technology problem solving and end user support.
• Knowledge of relevant call tracking applications and IT support customer service practices.
• Ability to travel via car.
• Show initiative in work by being a self-starter, suggesting new ideas for completing a job, giving input as to how to improve the efficiency of a job, and organizing work time in order to complete jobs in a timely matter. Team collaborator with ability to work independently in a high-paced environment. Flexible, proactive and organized with a can-do attitude.
• Working knowledge of CMMC and/or NIST requirements preferred.

CORE VALUES

• People - We can do it
• Innovation - We work together
• Service - We honor our word
• Quality - We do what's right

On-site Position Monday-Friday 8:00AM to 4:30PM + Overtime, Weekends as needed (on-call and/or onsite).

Non Exempt / Hourly Position

Benefits Eligible position (Health, Dental, Eye, 401K, profit sharing)

Metal Craft and Riverside are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

***Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time***