IT Help Desk Technician — On‑Site Support & Travel Ready
Metal Craft
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Benefits offered by this job
Job summary
Riverside in Eau Claire, WI is seeking an IT Help Desk Technician to join the IT department. This role provides user support for company applications, troubleshoots issues, and participates in on-call rotation.
The ideal candidate will have a strong service mindset and comfort working in a manufacturing environment. Responsibilities include maintaining hardware and software, building and updating workstation images, and assisting with security and policy compliance.
Qualifications
- Associate's degree in Information Technology or equivalent.
- 2–4 years' experience in a tech support function; manufacturing environment preferred.
- Knowledge of Windows servers/clients, networking, firewalls, and endpoint security.
Responsibilities
- Provide user support and customer service on company-supported applications and platforms.
- Troubleshoot problems and advise on actions; participate in afterhours/on-call rotation.
- Perform routine maintenance on IT assets and assist with system images/workstations configurations.
- Document tickets and solutions; escalate issues per policy.
- Travel to MN and WI facilities as needed.
Skills
Education
Tools
Job description
Riverside in Eau Claire, WI is seeking an IT Help Desk Technician to join the IT department. This role provides user support for company applications, troubleshoots issues, and participates in on-call rotation.
The ideal candidate will have a strong service mindset and comfort working in a manufacturing environment. Responsibilities include maintaining hardware and software, building and updating workstation images, and assisting with security and policy compliance.
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