IT Help Desk Intern — Hands-On Tech Support

State of Missouri; Jefferson City (MO); On-site; USD 17,000 - 25,000; Full time

Job summary

MoDOT is offering an Information Systems internship at the Central Office in Jefferson City, MO. You will gain hands-on experience in end-user support, software/hardware troubleshooting, and Help Desk ticket management under supervision.

Responsibilities include preparing desktops, providing phone and on-site support, managing tickets, and inventory with the Asset Management System. This paid internship requires full-time enrollment with GPA minimum and credit-hour requirements.

Qualifications

• Enrolled in a degree program with at least 12 credit hours (12+).
• Completion/acceptance of 30 credit hours toward current degree; transcript required.
• GPA minimum 2.0 on a 4.0 scale.

Responsibilities

• Prepare desktops and laptops: base images, software setup, and desk-side prep.
• Phone support: respond to user questions and provide hardware/software support via remote tools.
• On-site support: assist with face-to-face and on-site IT help.
• Tickets: manage Help Desk tickets, troubleshoot, resolve issues.
• Inventory management: use Asset Management System to document changes and prepare for surplus processes.

Education

Enrolled in a relevant 2-year/associate’s or 4-year/bachelor's degree program full-time (12+ credit hours)

30 credit hours completed/accepted toward current degree program. High school or other postsecondary program credits must be shown to be accepted by the current program through a degree transcript to apply.

Possess and maintain an overall GPA of at least 2.0 out of 4.0, or equivalent.

Job description

MoDOT is offering an Information Systems internship at the Central Office in Jefferson City, MO. You will gain hands-on experience in end-user support, software/hardware troubleshooting, and Help Desk ticket management under supervision.

Responsibilities include preparing desktops, providing phone and on-site support, managing tickets, and inventory with the Asset Management System. This paid internship requires full-time enrollment with GPA minimum and credit-hour requirements.