IT Helpdesk & LMS Support Specialist

Missouri Southern State University; Joplin, Northern (MO, KY); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Missouri Southern State University is seeking an IT Support Specialist – Helpdesk/LMS to provide advanced troubleshooting for LMS applications and campus computers, install software, and deliver user training. You will create work orders, assist with LMS authentication, research issues with Blackboard Tech Support, and coordinate with vendors and campus staff. This on-site role requires strong communication, multitasking, and a collaborative approach.

Qualifications

• Two plus years of related experience and/or training; or an equivalent combination of education and experience.
• Experience with LMS (Blackboard) is preferred and beneficial.

Responsibilities

• Create work orders to track service requests.
• Install and modify software on campus computers.
• Provide technical assistance to users.
• Troubleshoot LMS applications and authentication issues.
• Coordinate with vendors and campus staff to resolve issues.

Skills

Advanced troubleshooting

LMS support

User training

Technical documentation

Phone and email support

Education

Two plus years of related experience and/or training

Tools

Blackboard LMS

Windows OS

Microsoft Office

Job description

Missouri Southern State University is seeking an IT Support Specialist – Helpdesk/LMS to provide advanced troubleshooting for LMS applications and campus computers, install software, and deliver user training. You will create work orders, assist with LMS authentication, research issues with Blackboard Tech Support, and coordinate with vendors and campus staff. This on-site role requires strong communication, multitasking, and a collaborative approach.