IT Help Desk Technician

State Technical College of Missouri; Missouri; On-site; USD 20,000 - 29,000; Full time

Job summary

State Technical College of Missouri is seeking a full-time IT Help Desk Technician for the IT Department. This on-site position supports faculty, staff, and students, with hours Monday through Friday, 8:00 a.m. – 5:00 p.m.

The successful candidate will assist users, document issues, and provide friendly, professional IT support. Responsibilities include ticketing, basic troubleshooting, password/account assistance, and remote support following established procedures.

Qualifications

• High school diploma or equivalent.
• Basic familiarity with computers, Windows, and common software.
• Understanding of computer hardware and basic troubleshooting.
• Strong communication, interpersonal and customer service skills.
• Ability to follow instructions, document information accurately, and learn new procedures.
• Good organizational skills and ability to handle multiple requests in a fast-paced environment.
• Willingness to learn, ask questions, and work with IT teammates.

Responsibilities

• Help Desk Support: Answer incoming IT support calls and provide friendly service to faculty, staff, and students.
• Ticket Documentation: Create, update, and maintain tickets with user info and resolutions.
• Basic Technical Troubleshooting: Assist users with common IT issues following procedures.
• Password & Account Assistance: Help with resets and MFA issues per IT procedures.
• Remote User Assistance: Guide users through basic troubleshooting remotely.
• Ticket Monitoring & Follow-Up: Monitor requests and ensure timely issue resolution.
• Issue Escalation: Elevate complex problems to appropriate IT personnel with clear notes.
• Employee Technology Support: Assist with onboarding/offboarding and equipment prep.
• Basic Equipment Support: Help connect peripherals and setup equipment.
• Documentation & Procedures: Follow IT procedures and maintain knowledge base.
• Information Security: Protect confidential information per college policies.
• Professional Development: Learn new technologies alongside IT staff.

Skills

Strong communication

Interpersonal skills

Customer service

Team collaboration

Willingness to learn

Ability to manage multiple requests

Basic familiarity with computers

Education

High school diploma or equivalent

Tools

Microsoft 365

Help desk ticketing systems

Job description

On-Site, Monday – Friday 8:00 a.m. – 5:00 p.m.

Salary starts at $18.00 an hour.

State Tech is known as the Employers' Choice. Why? Because our graduates earn high paying jobs that are in demand. A huge reason for that success is because of our dedicated faculty and staff. Become a part of the #1 two-year college in the country and shape the workforce of tomorrow. At State Tech we want to be known as both the Employers' Choice, but equally as important we want to be known as the Employee's Choice! To learn more about State Tech visit our website at https://statetechmo.edu/ .

State Technical College of Missouri is accepting applications for the full-time, non-exempt, and benefit eligible IT Help Desk Technician position for the IT Department. Information about the program or department can be added here.

Required Qualifications:

• High school diploma or equivalent.
• Basic familiarity with computers, Microsoft Windows, and common software applications.
• Basic understanding of computer hardware, peripherals, and everyday technology troubleshooting.
• Strong communication, interpersonal, and customer service skills.
• Ability to follow instructions, document information accurately, and learn new technical procedures.
• Good organizational skills and ability to manage multiple requests in a fast-paced environment.
• Willingness to learn, ask questions, and work collaboratively with other IT team members.

Preferred Qualifications:

The ideal candidate will have an interest in information technology and a desire to develop technical skills in a professional support environment. Coursework, technical training, or an associate degree in Information Technology, Computer Information Systems, or a related field is preferred but not required. Familiarity with Microsoft 365, basic computer troubleshooting, or help desk ticketing systems is beneficial. Previous experience in customer service, technical support, or assisting others with technology is also valued. Candidates who demonstrate strong problem-solving abilities, a positive attitude, and a willingness to learn are encouraged to apply.

Job Responsibilities:

• Help Desk Support: Answer incoming IT support calls, respond to requests for assistance, and provide friendly, professional customer service to faculty, staff, and students.
• Ticket Documentation: Create, update, and maintain help desk tickets by accurately recording user information, reported issues, troubleshooting steps, and resolutions.
• Basic Technical Troubleshooting: Assist users with common computer, software, printing, and Microsoft 365 issues using established troubleshooting procedures and guidance from experienced IT staff.
• Password & Account Assistance: Help users with routine password resets, account access, and multifactor authentication issues by following approved IT procedures.
• Remote User Assistance: Guide users through basic troubleshooting steps over the phone, through email, or using approved remote support tools.
• Ticket Monitoring & Follow-Up: Monitor assigned support requests, provide updates to users, and follow up to ensure issues are addressed in a timely manner.
• Issue Escalation: Recognize when technical problems require additional expertise and elevate them to appropriate IT personnel with clear documentation.
• Employee Technology Support: Assist with basic technology-related onboarding and offboarding tasks, including preparing equipment and following established account setup procedures.
• Basic Equipment Support: Assist with connecting computers, monitors, keyboards, printers, and other peripherals as needed.
• Documentation & Procedures: Follow established IT procedures, use available knowledge base resources, and assist with maintaining accurate support documentation.
• Information Security: Follow College technology and information security policies, protect confidential information, and report potential security concerns to appropriate IT personnel.
• Professional Development: Participate in training opportunities, learn new technologies, and develop technical troubleshooting skills while working alongside experienced IT staff.

State Technical College of Missouri is an Equal Opportunity, Equal Employment Opportunity organization and does not discriminate against any protected class in our educational programs, activities, or employment opportunity. Please see our complete Non-Discrimination Policy .