IT Help Desk Technician — On‑Site Support for Faculty & Students

San Jose-Evergreen Community College District; San Jose (CA); On-site; USD 48,000 - 55,000; Full time

Job summary

San Jose/Evergreen Community College District is seeking a Help Desk Technician for the ITSS department. This temporary, on-site role starts November 1, 2026, with an hourly rate of $35.39.

The technician will support faculty, staff, and students, troubleshoot desktop computer issues, and manage help desk tickets in a 40-hour week schedule. Responsibilities include remote assistance, reports preparation, and collaboration with the Supervisor of Help Desk and Reprographics.

Qualifications

• Associate's degree in Computer Science or related field.
• Two years of experience increasingly responsible in help desk operations.
• Experience in troubleshooting by phone.
• Excellent written and customer service skills.
• Ability to work independently and collaboratively.
• Certifications such as CompTIA A+, Network+ are beneficial.

Responsibilities

• Provide first level technology support for users (faculty, staff, students).
• Address and troubleshoot desktop computer issues and perform repairs.
• Manage help desk tickets and ensure timely resolution of problems.
• Use Help Desk tracking software to log, assign and track tickets.
• Monitor tickets to ensure timely closure and maintain accurate data.
• Prepare reports for management as scheduled or needed.
• Monitor and respond to inquiries via phone, email, and social media.

Skills

Desktop support

Troubleshooting by phone

Customer service

Written communication

Independent & collaborative

Educational environment experience

Certifications beneficial

Education

Associate's degree in Computer Science or related field

Two years of related help desk experience

Tools

CompTIA A+

CompTIA Network+

Job description

San Jose/Evergreen Community College District is seeking a Help Desk Technician for the ITSS department. This temporary, on-site role starts November 1, 2026, with an hourly rate of $35.39.

The technician will support faculty, staff, and students, troubleshoot desktop computer issues, and manage help desk tickets in a 40-hour week schedule. Responsibilities include remote assistance, reports preparation, and collaboration with the Supervisor of Help Desk and Reprographics.