Help Desk Technician

San Jose-Evergreen Community College District; San Jose (CA); Presencial; USD 48.000 - 55.000; Jornada completa

Descripción de la vacante

San Jose/Evergreen Community College District is seeking a Help Desk Technician for the ITSS department. This temporary, on-site role starts November 1, 2026, with an hourly rate of $35.39.

The technician will support faculty, staff, and students, troubleshoot desktop computer issues, and manage help desk tickets in a 40-hour week schedule. Responsibilities include remote assistance, reports preparation, and collaboration with the Supervisor of Help Desk and Reprographics.

Formación

• Associate's degree in Computer Science or related field.
• Two years of experience increasingly responsible in help desk operations.
• Experience in troubleshooting by phone.
• Excellent written and customer service skills.
• Ability to work independently and collaboratively.
• Certifications such as CompTIA A+, Network+ are beneficial.

Responsabilidades

• Provide first level technology support for users (faculty, staff, students).
• Address and troubleshoot desktop computer issues and perform repairs.
• Manage help desk tickets and ensure timely resolution of problems.
• Use Help Desk tracking software to log, assign and track tickets.
• Monitor tickets to ensure timely closure and maintain accurate data.
• Prepare reports for management as scheduled or needed.
• Monitor and respond to inquiries via phone, email, and social media.

Conocimientos

Desktop support

Troubleshooting by phone

Customer service

Written communication

Independent & collaborative

Educational environment experience

Certifications beneficial

Educación

Associate's degree in Computer Science or related field

Two years of related help desk experience

Herramientas

CompTIA A+

CompTIA Network+

Descripción del empleo

About San Jose/Evergreen Community College District

SJECCD is comprised of Evergreen Valley College, San José City College, the Community College Center for Economic Mobility, and the San José – Evergreen Community College Extension at Milpitas. The District partners with local school districts to support student success and workforce development initiatives. For more information, visit www.sjeccd.edu.

The San Jose/Evergreen Community College District is currently recruiting for a Help Desk Technician in the ITSS department at the District Office. This is a temporary, on-site position, starts November 1, 2026. Hourly Rate is $35.39.

The Help DeskTechnician reports to the Supervisor of Help Desk andReprographics. The work schedule is 12 months per year; 40 hoursper week; Monday - Friday; 8:00 a.m. - 5:00 p.m.

The Help Desk Technician will provide technical support to faculty,staff, and students, address and troubleshoot desktop computerissues, and perform computer repairs. This role will also involvemanaging help desk support tickets and ensuring timely resolutionof technical problems.

DUTIES ANDRESPONSIBILITIES

• 1. DesktopComputers, Computer Repair, and Technical Support skills
• 2. Experience in Troubleshooting by phone
• 3. Excellent communication, written and customer serviceskills
• 4. Ability to work independently and collaboratively
• 5. Prior experience in an educational environment is a plus
• 6. Relevant certifications such as CompTIA A+, Network+ arebeneficial
• 7. Provide first level technology support for users and assist withproblem resolution in technical areas such as computers, printers,video, software, audio-visual, WebAdvisor, ERP system, phones,network access, wireless, mobile devices, password resets, onlinecourses, security, cloud services, etc.
• 8. Respond to user questions and inquiries in a timely mannerthrough telephone, e-mail, text, social media, oral and writtenforms of communication, demonstration, remote access to computer,and devices to assist users with disabilities.
• 9. Use the Help Desk tracking software to log, assign, and trackall support tickets.
• 10. Monitor the tracking software to ensure that open ticketsassigned to Help Desk Technicians are resolved and closed in atimely manner.
• 11. Maintain the tracking database to ensure data is accuratelyentered. Prepare reports for management as scheduled or asneeded.
• 12. Monitor and manage the Help Desk voicemail, email, social mediaand other forms of communication.

EDUCATION ANDEXPERIENCE

• 1. Associate's degree in Computer Science or related field.
• 2. Two years of experience increasingly responsible experienceperforming help desk operation function or related activities.

Thank you.

HR Employment Services Office of Human Resources San Jose/Evergreen Community College District Phone: [phone] Email: [e-mail]