Help Desk Technician

JobElephant, Inc.; San Jose (CA); Presencial; USD 40.000 - 57.000; Jornada completa

Descripción de la vacante

San Jose/Evergreen Community College District is recruiting a Help Desk Technician for the ITSS department at the District Office. This on-site, temporary position starts November 1, 2026, with an hourly rate of $35.39.

The incumbent provides front-line technical support to faculty, staff, and students and reports to the Supervisor of Help Desk and Reprographics. Responsibilities include addressing desktop computer issues, performing repairs, resolving inquiries by phone, and managing tickets to

Formación

• Associate degree in a relevant field is required.
• Two years of related help desk experience.

Responsabilidades

• Provide first level technology support for users and assist with problem resolution in areas such as computers, printers, software, network access, and devices.
• Log, assign, and track all support tickets using Help Desk software.
• Monitor tickets to ensure timely resolution and closure.
• Prepare reports for management as needed.

Conocimientos

Desktop Computers

Computer Repair

Troubleshooting by phone

Communication

Customer service

Independent work

Team collaboration

Educación

Associate's degree in Computer Science or related field

Herramientas

Help Desk software

Descripción del empleo

About San Jose/Evergreen Community College District

SJECCD is comprised of Evergreen Valley College, San José City College, the Community College Center for Economic Mobility, and the San José – Evergreen Community College Extension at Milpitas. The District partners with local school districts to support student success and workforce development initiatives. For more information, visit www.sjeccd.edu.

The San Jose/Evergreen Community College District is currently recruiting for a Help Desk Technician in the ITSS department at the District Office. This is a temporary, on-site position, starts November 1, 2026. Hourly Rate is $35.39.

The Help Desk Technician reports to the Supervisor of Help Desk and Reprographics. The work schedule is 12 months per year; 40 hours per week; Monday - Friday; 8:00 a.m. - 5:00 p.m.

The Help Desk Technician will provide technical support to faculty, staff, and students, address and troubleshoot desktop computer issues, and perform computer repairs. This role will also involve managing help desk support tickets and ensuring timely resolution of technical problems.

DUTIES AND RESPONSIBILITIES

• Desktop Computers, Computer Repair, and Technical Support skills
• Experience in Troubleshooting by phone
• Excellent communication, written and customer service skills
• Ability to work independently and collaboratively
• Prior experience in an educational environment is a plus
• Relevant certifications such as CompTIA A+, Network+ are beneficial
• Provide first level technology support for users and assist with problem resolution in technical areas such as computers, printers, video, software, audio-visual, WebAdvisor, ERP system, phones, network access, wireless, mobile devices, password resets, online courses, security, cloud services, etc.
• Respond to user questions and inquiries in a timely manner through telephone, e-mail, text, social media, oral and written forms of communication, demonstration, remote access to computer, and devices to assist users with disabilities.
• Use the Help Desk tracking software to log, assign, and track all support tickets.
• Monitor the tracking software to ensure that open tickets assigned to Help Desk Technicians are resolved and closed in a timely manner.
• Maintain the tracking database to ensure data is accurately entered. Prepare reports for management as scheduled or as needed.
• Monitor and manage the Help Desk voicemail, email, social media and other forms of communication.

EDUCATION AND EXPERIENCE

• Associate's degree in Computer Science or related field.
• Two years of experience increasingly responsible experience performing help desk operation function or related activities.

Thank you.

HR Employment Services
Office of Human Resources
San Jose/Evergreen Community College District
Phone: [phone]
Email: [e-mail]