Hybrid IT Support Technician — On‑Site + Remote Help

Spring Education Group; Campbell (CA); On-site; USD 28,000 - 41,000; Full time

Job summary

Spring Education Group in Campbell, CA seeks an IT Support Technician to be the first line of IT help for students, teachers, and staff. You will install, deploy, and configure computers, resolve client issues, and assist with hardware upgrades.

The role requires strong customer service, accurate ticketing in ServiceNow, and collaboration with IT teams on campus and in the corporate office. Frequent campus visits within 50 miles are expected, with occasional work from home.

Qualifications

• Minimum 2 years of experience in a high-paced help desk environment.
• Bachelor’s degree in related area and/or equivalent experience/training.
• Excellent customer service skills supporting users via phone, email, and in person.
• Must be able to perform hardware upgrades (replacing drives, memory, screens).
• Ability to maintain confidentiality of sensitive data.
• Detail-oriented and thorough.
• Documentation and technical writing skills required.
• Ability to multitask and prioritize independently and in a team.
• Experience with OS image deployment (Windows, ChromeOS, macOS, iOS).
• MDM/EMM experience.
• On-call and after-hours availability for incidents and maintenance.
• Valid driving record.
• Strong analytical and troubleshooting skills.
• Experience with ServiceNow or similar ticketing system.
• Fluent in English

Responsibilities

• Installs, deploys, and configures computers for customers.
• Resolves and diagnoses client-side IT issues (network, OS, software).
• Hardware support and new computer deployments.
• Manages hardware assets (desktops, laptops, printers, spare parts).
• Inputs trouble tickets into ServiceNow and escalates as needed.
• Assists IT teams in resolving network/server issues and in IT projects.
• On-site visits to resolve issues or perform duties.
• Provides remote IT support.

Skills

Customer service

English fluency

Hardware upgrades

OS image deployment

Documentation

Multitasking

Troubleshooting

Education

Bachelor’s degree in related area

Tools

ServiceNow

Google Workspace

Job description

Spring Education Group in Campbell, CA seeks an IT Support Technician to be the first line of IT help for students, teachers, and staff. You will install, deploy, and configure computers, resolve client issues, and assist with hardware upgrades.

The role requires strong customer service, accurate ticketing in ServiceNow, and collaboration with IT teams on campus and in the corporate office. Frequent campus visits within 50 miles are expected, with occasional work from home.