Help Desk Technician

San José - Evergreen Community College District; San Jose (CA); On-site; USD 47,000 - 52,000; Part time

Job summary

San José - Evergreen Community College District is seeking a Help Desk Technician for the ITSS department at the District Office. This temporary, on-site role begins November 1, 2026, with an hourly rate of $35.39.

The selected candidate will provide first-level technology support, troubleshoot issues by phone and remote access, and work 40 hours per week, Monday–Friday, 8:00 a.m. – 5:00 p.m., in a 12-month schedule.

Qualifications

• Associate's degree in Computer Science or related field is required.
• Two years of experience in help desk operations or related activities.

Responsibilities

• Provide first level technology support for users including computers, printers, and software.
• Troubleshoot issues by phone, email, text, or remote access and document tickets.
• Log and track all support tickets and monitor for timely resolution.
• Prepare reports for management and maintain the tracking database.
• Assist with user access, passwords, and cloud services as needed.

Skills

Desktop support

Computer repair

Technical support

Phone troubleshooting

Certifications

Education

Associate's degree in Computer Science

Tools

Help Desk software

Job description

About San Jose/Evergreen Community College District

SJECCD is comprised of Evergreen Valley College, San José City College, the Community College Center for Economic Mobility, and the San José – Evergreen Community College Extension at Milpitas. The District partners with local school districts to support student success and workforce development initiatives. For more information, visit www.sjeccd.edu.

The San Jose/Evergreen Community College District is currently recruiting for a Help Desk Technician in the ITSS department at the District Office. This is a temporary, on‑site position, starts November 1, 2026. Hourly Rate is $35.39.

The Help Desk Technician reports to the Supervisor of Help Desk and Reprographics. The work schedule is 12 months per year; 40 hours per week; Monday - Friday; 8:00 a.m. - 5:00 p.m.

Duties And Responsibilities

• Desktop Computers, Computer Repair, and Technical Support skills
• Experience in Troubleshooting by phone
• Excellent communication, written and customer service skills
• Ability to work independently and collaboratively
• Prior experience in an educational environment is a plus
• Relevant certifications such as CompTIA A+, Network+ are beneficial
• Provide first level technology support for users and assist with problem resolution in technical areas such as computers, printers, video, software, audio-visual, WebAdvisor, ERP system, phones, network access, wireless, mobile devices, password resets, online courses, security, cloud services, etc.
• Respond to user questions and inquiries in a timely manner through telephone, e-mail, text, social media, oral and written forms of communication, demonstration, remote access to computer, and devices to assist users with disabilities.
• Use the Help Desk tracking software to log, assign, and track all support tickets.
• Monitor the tracking software to ensure that open tickets assigned to Help Desk Technicians are resolved and closed in a timely manner.
• Maintain the tracking database to ensure data is accurately entered. Prepare reports for management as scheduled or as needed.
• Monitor and manage the Help Desk voicemail, email, social media and other forms of communication.

Education And Experience

• Associate's degree in Computer Science or related field.
• Two years of experience increasingly responsible experience performing help desk operation function or related activities.

HR Employment Services

Office of Human Resources

San Jose/Evergreen Community College District

Phone: [phone]

Email: [e-mail]